Ryan Koon
Terrell,TX
Summary
Proven leader and effective communicator, excelled in fast-paced environments at Whataburger and McDonald's. Mastered multitasking and organization, significantly enhancing team performance and customer satisfaction. Skilled in problem-solving and maintaining high standards of service, demonstrating exceptional attention to detail and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Crew Member
Whataburger
01.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Crew Member
Whataburger
01.2022 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Manager in Training
McDonald's
05.2020 - 12.2021
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted with onboarding of new employees by providing training and development resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Crew Member
McDonald's
10.2018 - 05.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Boosted repeat customer rates by providing friendly and engaging service.
Education
Associate of Arts - History
Trinity Valley Community College
Athens, TX05-2021
Skills
- Service-oriented Communication
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Flexible schedule
- Verbal and written communication
- Customer service
Timeline
Crew Member
Whataburger
01.2024 - Current
Crew Member
Whataburger
01.2022 - 12.2024
Manager in Training
McDonald's
05.2020 - 12.2021
Crew Member
McDonald's
10.2018 - 05.2019
Associate of Arts - History
Trinity Valley Community College
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