Motivated team player seeking position within the automotive sales industry where I may contribute exceptional communication skills to a challenging position that encourages professional growth and offers opportunities for higher levels of responsibility and advancement.
Overview
28
28
years of professional experience
Work History
Pre-Owned Sales Manager
Eich Motor Company (VW and Mazda)
01.2024 - Current
Overseeing the investment of 1.5-2.5 million dollars in total inventory for both VW and Mazda franchises.
Maintaining a total of 70-100 pre-owned vehicles in inventory between both stores.
Managing the wholesale of all pre-owned vehicles not meeting our standards for retail sale.
Averaging 50-75 pre-owned sales a month.
Managing the sales team''s schedule effectively, ensuring adequate coverage during business hours without sacrificing work-life balance.
Coordinating with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
Maintaining a strong presence on the showroom floor during peak hours, supporting sales staff as needed while modeling exceptional customer service skills.
Oversaw all aspects of the vehicle reconditioning process (Service Department, Body Shop, Detail Dept., Photo Dept), coordinating tasks between departments efficiently to minimize turnaround time.
Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
Detail and Photography Manager
Eich Motor Company (VW/Mazda)
09.2021 - 01.2024
Managed a team of detailers for Eich Motor Company to be productive and fully engaged in their work.
Developed new detailing strategies to further progress detail staff in their abilities to offer fully professional results in a high stress environment.
Oversaw changes to detail shop design and workflow increasing detail shop productivity.
Reduced total recon turn time by 40%.
Took all pictures of inventory in store and maintained our website frontage to produce professional quality photos on our website and 3rd party hosts.
Used our 360 Booth for all new and pre-owned inventory pictures.
Promoted to Assistant Pre-Owned Manager in 2023.
Sales and Manager Assistant
Burnsville Volkswagen
10.2019 - 09.2021
Have over 20 years experience with VW and Audi.
VW Vest certified and was a Audi Brand Specialist.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality sales deliveries.
Maximized performance by monitoring daily activities and mentoring team members.
Assisted management in filing VW Co-op incentives.
Assisted salespeople in training VW product lines as well as helping salespeople with sold deliveries for salespeople with multiple customers on any given day.
Worked as right hand person for the number one VW salesperson in the midwest region (Linda Radue), helping to increase her record for single month sales from 48 to 68 units.
Powersport and Marine Sales Specialist
River Valley Power and Sport
08.2017 - 10.2019
Maintained a 10-15 unit average per month.
Developed personalized solutions for clients powersport or marine needs, fostering long-term relationships and repeat business opportunities.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Worked exclusively with Yamaha Marine and Bennington Pontoons to deliver great customer service in retail sales environment.
New and Used Car Sales Consultant
Park Place Motor Cars
12.2014 - 07.2017
Maintained a 14-20 car sales average.
Fully trained and certified in our product lines of VW, Audi & BMW.
Wrote and negotiated sales deals.
Provided new and repeat customers with exceptional care and attention.
Demonstrated a passion and knowledge about European high line product.
VW Vest Certified as well as, an Audi Brand Specialist.
Owner and Supervising Manager
Elite Detailing Specialists
07.1997 - 07.2014
Cultivated rapport, built, and maintained key client relationships until I sold the business in July 2014.
Set schedules, coordinated runners, handled hiring and firing as well as training of employees.
Oversaw high standards for quality control.
Did all accounting and tax preparation.
Averaged 150 complete details a month between 3 large clients. (Park Place Motorcars BMW Audi VW Kia, Viking GMC Buick, Signature Flight Support)
Maintained office and shop supplies.
Matched purchase orders with invoices and recorded the necessary information.
Completed and mailed bills, contracts, policies, invoices and checks.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, and clients as necessary.
Detail and Lot Manager
Luther Park Place Motorcars
02.2009 - 07.2010
Supervised all New and Used detail personnel.
Coordinated all New PDI and Delivery details.
Set shift schedules for all employee's.
Instituted a new and improved processes for handling all new and used vehicles from the offloading of transports to the final delivery detail and inspection of new and used cars.
Trained all employee's on proper detailing and hi-end body shop quality buffing as well as lot duties such as proper parking and aligning of new and used cars.
Coordinated service wash and Delivery of service dept vehicles.
Worked closely with New, Used and Service dept managers to maintain strict quality control standards as well as a proper healthy work environment.
Music Producer
MW Productions
08.2007 - 02.2009
Lead producer for a studio album in partnership with Tech N9ne and Strange Music out of Kansas City.
Head coordinator of music talent.
Constructed tracks and background foley for CD project.
In charge of coordinating with Chapman Studios and Strange Music on our feature artists on album.
Worked closely with studio engineer, record execs. and talent to produce a nationally released studio album.
Coordinated and contracted the building of a multi room recording studio with design from Wenner Studio Construction.
New and Used Car Salesman
Luther Burnsville Volkswagen
01.2002 - 07.2007
Maintained a 10-15 car sales average.
Sold new and pre-owned Volkswagens as well as high line used European luxury cars.
Maximized sales by regularly connecting with well-established clients and building relationships with prospective customers.
Utilized client-centric approach to assess client needs and demonstrate how product's features, functions, and benefits meet needs.
Ensured an optimal experience for each client from initial meeting through final delivery.
Remained abreast of cutting-edge and emerging industry trends.
Education
MECP Certified Car Audio Installer - Car Audio
Installer Institute
Daytona Beach, FL
1999
High School Diploma -
Burnsville Senior High School
Burnsville, MN
1994
Skills
35 years extensive dealership experience
Rapidly attained promotions of increasing responsibilities
Multi-task oriented, energetic and posses a positive, professional attitude
Great presentation, customer service, communication, and interpersonal skills; easily establish trusting rapport with professionals and people of diverse backgrounds
Earned respect of peers and management by consistently performing duties with a high degree of professionalism
Friendly, enthusiastic and persuasive in a sales situation; successful in promoting items with high profit potential
Establishes excellent rapport with clients based on well-developed listening skills and ability to match desires with product or service
Ability to work independently and as an effective team member prioritizing tasks and using good judgment in handling day-to-day operations
Enthusiastic, hard-working and persistent Demonstrates initiative and self-motivation to meet or exceed company goals
Associate Professor, Department of Nursing Science at St. Cloud State UniversityAssociate Professor, Department of Nursing Science at St. Cloud State University