Ryan Kozlowski

Operations

• Weekly ordering and receiving of inventory commensurate to business needs.
• Coordinate service calls and maintenance for café equipment.
• Ensure that resources, including personnel, equipment, and materials are being utilized effectively.
• Design, implement, and monitor processes to improve efficiency, consistency, and employee satisfaction.
• Collaborate with ownership to assess sales goals and meet margins.
• Work closely with other departments to identify needs and areas of growth for the company, and innovate and implement solutions.

Staffing

• Lead the hiring, interviewing, onboarding, and training of new café employees.
• Provide coaching, feedback, and support to ensure team cohesion.
• Conduct regular performance reviews for all team members.
• Assist with researching and implementing benefits offerings.
• Keep employee handbook, guidelines, and procedures up-to-date and accessible.
• Schedule café employees.
• Serve at least three shifts per week on the bar.
• Communicate regularly with employees about company news and updates
• Set and run monthly staff meetings.
• Provide cross-team learning and bonding opportunities.

-Managed inventory of a $15-17mm year business.

-Managed a core inventory team of 6 to facilitate complete and accurate inventory deliveries with an emphasis on developmental succession.

-Key Leader (shift lead): managing the sales floor and 15+ employees to ensure consistently met sales goals and growth as well as customer and employee satisfaction.

-Employee performance management including hiring, training and termination.

-Worked in tandem with store merchandising lead to craft sell-through strategy

-Led weekly full inventory counts focused on minimizing product loss

-Responsible for opening and closing registers

-Responsible for direction of sales associates on the floor

-Responsible for store visuals/coordinating bi-monthly window displays