Summary
Overview
Work History
Education
Skills
References
Timeline
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Ryan Kucinski

Las Vegas,NV

Summary

Customer Service Representative, showing the ability to multitask in the fast-paced environment of benefits administration. I excel in active listening, empathy, and problem-solving skills. Also, I'm very eager and excited to learn daily, and to perfect my skills at my position. I successfully meet my metrics and adherence goals monthly, and I thoroughly enjoy the satisfaction of solving participants' issues on a daily basis.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Activus Connect
Las Vegas, USA
08.2024 - Current
  • Currently, I answer inbound calls and occasionally place outbound calls for Alight Solutions - Health & Welfare to help resolve participant concerns.
  • Administer information and/or provide resolutions regarding life events, enrollments (annual, COBRA, retiree, new hire), spending account options and operations, appeal counseling, ticket assist creation and follow-up, website login and navigation assistance, etc.
  • The latest CSAT and CCON scores provided to me are 100%, with adherence consistently above 95%.
  • I provide accurate information about health plan provisions and benefit options to customers.
  • De-escalate unhappy participants, maintaining a calm, friendly demeanor.

Courtesy Shuttle Driver

Uber
Las Vegas, USA
02.2023 - Current
  • Responsible for picking up and dropping off customers in a safe and timely manner.
  • Reached and have maintained a 4.99-star rating.
  • Currently, I am an Uber Diamond Pro driver.

Field Marketing Representative

Majic Window Company
Wixom, USA
01.2019 - 02.2023
  • I took inbound sales calls from prospective clients.
  • Made outbound sales calls to sales leads that showed a prior interest in Majic's products.
  • Went door to door finding those interested in Majic home improvement products and services, setting daily sales appointments.
  • De-escalated & built a rapport with homeowners who were unhappy with me soliciting. I routinely turned them into potential buyers by setting daily sales appointments.

Warranty Specialist

NGK Spark Plugs USA
Wixom, USA
08.2017 - 01.2019
  • I answered calls and provided solutions regarding customers' concerns.
  • Was responsible for testing all NGK products related to NGK's customers (General Motors, FCA, and Ford).
  • Recorded and evaluated all testing data regarding NGK's O2 sensors.
  • Kept track of testing data and reported all information to customers.
  • Met with OEM customers (General Motors, Chrysler) once a week to present them with test data info and provide information regarding possible vehicle issue trends.

Technical Consultant

FCA
Auburn Hills, USA
04.2016 - 08.2017
  • I worked in a call center setting for automotive technicians with vehicle repair issues.
  • Made inbound phone calls, outbound phone calls, and communicated through an instant message service to provide repair assistance to all FCA technicians in need.
  • Documented all concerns and diagnostic assistance that resulted in vehicle repair.
  • Routinely worked with engineering regarding escalations, or unresolved repairs.

Automotive Technician

Suburban Cadillac of Plymouth
Plymouth, USA
01.2011 - 04.2016
  • Repaired and maintained all vehicles brought into the dealership for service.
  • I listened to customers regarding vehicle concerns and provided solutions through repair.
  • Read and deciphered all customer concerns via work orders.
  • Documented and entered all diagnostic and repair information, and submitted it to the dealerships warranty administrator.

Automotive Technician Apprentice

Tuffy Auto Service Center
South Lyon, USA
08.2009 - 01.2011
  • I worked under master technicians while repairing customers' vehicles.
  • Was responsible for all oil changes, brake jobs, alignments, and fluid flushes on customers' vehicles.
  • Documented all repair information and provided customers with diagnostic and repair information.
  • Maintained and entered all diagnostic and repair information into a computer program.

DSD Receiver

Kroger
Milford, USA
03.2003 - 07.2009
  • I started as a bagger/clerk, and then earned a promotion to DSD receiver.
  • I scanned in and counted all products, face to face with vendors.
  • I planned and designated vendor display areas weekly.
  • Oversaw product orders with vendor sales representatives weekly.
  • Managed the vendor backroom overstock area.

Education

High School Diploma -

Milford High School
Highland, MI

Certificate in Automotive Engineering Technology -

Baker College of Auburn Hills
Auburn Hills, MI

Skills

  • Call center experience
  • Customer service
  • Effective communication
  • Building rapport
  • Customer relations
  • Professional telephone demeanor
  • Relationship building
  • Call handling
  • Computer proficiency
  • Health plan provisions
  • Problem solving
  • Follow-up skills
  • Decision-making
  • Customer education
  • Problem resolution
  • Support case resolution
  • Attention to detail
  • Data entry

References

References available upon request.

Timeline

Customer Service Representative

Activus Connect
08.2024 - Current

Courtesy Shuttle Driver

Uber
02.2023 - Current

Field Marketing Representative

Majic Window Company
01.2019 - 02.2023

Warranty Specialist

NGK Spark Plugs USA
08.2017 - 01.2019

Technical Consultant

FCA
04.2016 - 08.2017

Automotive Technician

Suburban Cadillac of Plymouth
01.2011 - 04.2016

Automotive Technician Apprentice

Tuffy Auto Service Center
08.2009 - 01.2011

DSD Receiver

Kroger
03.2003 - 07.2009

High School Diploma -

Milford High School

Certificate in Automotive Engineering Technology -

Baker College of Auburn Hills

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Ryan Kucinski