Ryan Kuta
Land O' Lakes,FL
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
9
9
years of professional experience
Work History
Help Desk Support Specialist
Pinchapenny
Clearwater, Florida
04.2023 - Current
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Developed processes for resolving customer complaints related to IT services.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided assistance with mobile device setup and configuration.
- Handled customer service issues by providing guidance or escalating for advanced support.
Sales Associate
Pinch A Penny Pool Patio Spa
Odessa, FL
05.2017 - 03.2023
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
Desk Clerk
The Hyatt Place
Wesley Chapel, FL
02.2016 - 04.2017
- Trained staff members to perform work activities and use computer applications.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Welcomed large volume of guests and improved overall customer service.
- Answered telephones, directed calls and took messages.
Education
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL04-2025
Skills
- Verbal and Written Communication
- Technical support
- Upselling Techniques
- Problem-Solving
- Time Management
- Store Opening and Closing
- Customer Service
- Ticketing systems
- Remote support
- CRM software
Timeline
Help Desk Support Specialist
Pinchapenny
04.2023 - Current
Sales Associate
Pinch A Penny Pool Patio Spa
05.2017 - 03.2023
Desk Clerk
The Hyatt Place
02.2016 - 04.2017
Associate of Arts -
Pasco-Hernando State College
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