Ryan Kwasniewski
Milwaukee
Summary
Dynamic security professional with extensive experience at Milwaukee Bucks, excelling in crowd management and emergency response. Recognized for exceptional customer service and adept at conflict resolution, I effectively monitored CCTV systems and ensured compliance, contributing to a safe event environment. Proven ability to remain calm under pressure while addressing security challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Backstage Security
Summerfest Arts Faire
Milwaukee
06.2023 - Current
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with crowd management during events held at the facility.
- Used crowd management techniques to create safe and secure childcare environment.
- Provided guidance and direction to event staff on crowd management issues.
- Provided support during special events at the facility, including crowd management duties.
Gate Screener
Milwaukee Brewers
Milwaukee
06.2019 - Current
- Provided guidance on crowd control management during events.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Coordinated with law enforcement officials when necessary for additional support during large-scale events.
- Assisted in emergency evacuations when necessary.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Monitored event activities to track schedule and prepare for crowd movements.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Provided friendly and professional assistance to employees, visitors and customers.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Event Security Guard
Milwaukee Bucks
Milwaukee
09.2018 - Current
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Provided guidance on crowd control management during events.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Coordinated with law enforcement officials when necessary for additional support during large-scale events.
- Assisted in emergency evacuations when necessary.
- Maintained a detailed log of all security incidents that occurred at the event site.
- Managed traffic flow patterns both outside and inside the facility during high attendance periods.
- Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Informed patrons about safety policies, procedures, and protocol for attending events.
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Investigated complaints from guests related to safety issues or violations of policy.
- Routinely inspected equipment used at events for damage or malfunctioning components.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Performed post-event inspections of facilities for damages caused by guests, vendors, or other external sources.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Responded quickly and calmly to any emergencies that arose during an event.
- Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored CCTV systems to ensure safety and security of premises.
Skills
- Crowd management and security checks
- Emergency response and conflict resolution
- CCTV monitoring and compliance
- Customer service excellence
- Patrol procedures
- Public speaking
- Calm under pressure
Accomplishments
Employee of the month.
Certification
CPR certified
Timeline
Backstage Security
Summerfest Arts Faire
06.2023 - Current
Gate Screener
Milwaukee Brewers
06.2019 - Current
Event Security Guard
Milwaukee Bucks
09.2018 - Current