Ryan Lackey
Chattanooga,TN
Summary
Successful in leading every aspect of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving people and exceeding expectations. Creative problem solver with a strong ability to motivate.
Overview
15
15
years of professional experience
Work History
Owner/Operator Penn Station East Coast Subs
Lutroo/Phoenix Restaurant Group LLC
09.2009 - 01.2024
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs, maximize profit, and offer an excellent product to our customers.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw facility maintenance to ensure optimal performance of equipment and infrastructure elements.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Established positive and effective communication among unit staff and organization leadership.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Coordinated business paperwork such as contracts, employee files and tax submissions.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
Co-Owner/The Artist LLC
The Artists LLC
10.2008 - 08.2018
- Oversaw all aspects of the day to day business operations
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records for tax and business purposes.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Streamlined business processes by implementing new project management tools and techniques.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Implemented a social media strategy for facebook that was hugely successful before social was being used for marketing.
Education
- Business/Communications
Georgetown College
Georgetown, KYSkills
- Operations Management
- Franchise Relations
- Brand Compliance
- Labor Relations
- Regulatory Compliance
- Business Management
- Budget Administration
- Team Oversight
- Bidding processes
- Financial Planning
- Negotiation
- Contract Management
- Staff hiring
- Business Planning
- Cost Reduction
- Business launch
- Employee Development
- Project Management
- Marketing
- Human Resource Management
- Schedule Management
- Data Analysis
- Sales Tracking
- Inventory Management
Accomplishments
Transformed The Artist LLC into a profitable, nationally known themed environment company that focused on children's areas in schools and churches.
Successfully owned and operated 3 Restaurant locations over a 14 year period.
Top 10 in operations of multi-unit Franchisees.
Top 5% in all customer service metrics.
Top 10% in growth year over year of all Franchised locations.
Timeline
Owner/Operator Penn Station East Coast Subs
Lutroo/Phoenix Restaurant Group LLC
09.2009 - 01.2024
Co-Owner/The Artist LLC
The Artists LLC
10.2008 - 08.2018
- Business/Communications
Georgetown College
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