Ryan Lal
Hayward,CA
Summary
Currently a dedicated tire technician with proven expertise at Americas Tire, enhancing customer satisfaction through efficient tire services and strict adherence to safety procedures. Recognized for exceptional multitasking and communication skills, successfully improving productivity while maintaining high-quality standards. Committed to delivering outstanding maintenance management and customer service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Tire Technician
Americas Tire
Fremont, CA
08.2022 - Current
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
Crew Member
McDonald’s
06.2017 - 05.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
To-Go Specialist
Olive Garden
06.2020 - 08.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
Education
Tennyson High School
Hayward, CASkills
- Punctuality
- Safety procedure’s
- Time tracking
- Maintenance management
- Multitasking
- Customer service
- Excellent communication
Accomplishments
Started out as a Tire Tech then moved on to being a crew chief.After that I became a service coordinator.Now I am currently a sales apprentice
Timeline
Tire Technician
Americas Tire
08.2022 - Current
To-Go Specialist
Olive Garden
06.2020 - 08.2021
Crew Member
McDonald’s
06.2017 - 05.2020
Tennyson High School