Ryan Lambourn
Tempe,AZ
Summary
Skilled Mental Health Technician with a bachelor's degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Previous extensive retail experience working at Lowe's for 7 years. At Lowe's policy was all about putting the Customer First and assisting clients throughout the entire sales process.
Overview
13
13
years of professional experience
Work History
Lead Behavioral Health Technician
Virtue Recovery Center
06.2022 - 02.2024
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Supervised and mentored junior Behavioral Health Technicians for professional development and skill improvement.
- Coordinated care with external service providers, improving continuity of care for clients.
Behavioral Health Technician
Soul Surgery
10.2021 - 05.2022
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to development of personalized treatment plans.
- Facilitated group therapy sessions, fostering supportive environment for patients to share experiences and discuss coping strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient's unique needs.
- Managed client load of 10 detox clients
Recovery Technician
Rio De Vida
08.2021 - 10.2021
- Facilitated recovery groups on topics ranging from daily checks, gratitude and mindfulness.
- Enhanced recovery success by implementing efficient and effective troubleshooting techniques.
- Optimized asset utilization for maximum recovery with meticulous record-keeping and data analysis.
- Streamlined recovery processes, reducing downtime and improving overall productivity.
Educational Specialist
Varsity Tutors
08.2018 - 03.2020
- Called on prospective students, discovered their educational needs and recommended correct tutoring package based on individual needs
- Consistently exceeded quota and performance expectations
- Based on top level performance was asked to move to one of Seed businesses, Veritas Prep, to help grow sales
- Top sales performer out of 50 on Outbound Call team
Auto ILR Claims Adjuster
State Farm Mutual Insurance
04.2017 - 08.2018
- Licensed claims adjuster to handle automobile insurance claims in all 51 jurisdictions.
- Consistently exceeded performance standards within position by multitasking, processing upwards of 30 claims daily and adhering to compliance standards.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Admissions Representative
EDMC-Online Higher Education
12.2010 - 01.2014
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 30%.
- Outbound contact to prospective students to conduct initial admissions interviews.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
Education
B.S.B.A. in Financial Management -
University of North Carolina- Charlotte
Charlotte, NC01.2000
Skills
- Clinical Documentation
- Behavioral assessment
- De-Escalation Techniques
- Peer Support Supervision
- Nonviolent Crisis Intervention
- Residential Program Management
- Autism Spectrum Support
- Discharge Planning
- Medication Administration
- Active Listening
- Critical Thinking
- Recreational Activity Planning
Hobbies
Marathon Running
Rock Climbing experience
Colorado Outward Bound experience
Camping
Snow skiing
Working out
Tie Dying
Reading Philosophical and self help books
Gardening
Timeline
Lead Behavioral Health Technician
Virtue Recovery Center
06.2022 - 02.2024
Behavioral Health Technician
Soul Surgery
10.2021 - 05.2022
Recovery Technician
Rio De Vida
08.2021 - 10.2021
Educational Specialist
Varsity Tutors
08.2018 - 03.2020
Auto ILR Claims Adjuster
State Farm Mutual Insurance
04.2017 - 08.2018
Admissions Representative
EDMC-Online Higher Education
12.2010 - 01.2014
B.S.B.A. in Financial Management -
University of North Carolina- Charlotte
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