Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ryan Lancaster

Quakertown,PA

Summary

Driven and resourceful administrative professional with 2+ years of experience assisting with projects of high-achieving executives. Strong prioritization, planning, and critical thinking skills to multitask in fast-paced settings. Successfully manages high-volume workloads in rapidly changing environments with dynamic needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Secretary

Economy Roofing
New Britain, PA
09.2020 - Current
  • Answered multi-line phone system and greeted callers kindly, prepared to answer questions or re-direct their call.
  • Provided clerical support to partnering companies, lawyers, and customers by copying, faxing, and filing documents.
  • Entered data into Google Excel Spreadsheets to track and organize employee labor hours and material lists for records and billing.
  • Formulated over 300+ proposals with company owner and senior management for clients based on personalized needs and wants within their budget.

Professional Caregiver

Multiple Private Families
Quakertown, PA
09.2018 - Current
  • Carefully followed parental instructions with dressing guidance, grooming, meal preparation, and medication reminders/administration.
  • Built strong relationships with over 10+ children ages 5-15 to deliver emotional support and companionship up to 12 hours per day, 5 days per week.
  • Academic testing supervision with tutor and assistance on academic assignments such as math, English, science, history, and physical education for up to four children at a time.

Waitress

Red Robin
Orlando, FL
01.2020 - 09.2020
  • Warmly greeted new and returning customers, providing recommendations, specials, and promotions to establish customer loyalty.
  • Memorization of over 200+ rotating menu items while navigating new Ziosk smart-ordering technology.
  • Refined ability to address conflict with dissatisfied guests to increase customer satisfaction.
  • Provided reliable customer service while reflecting company morals when creating guest experiences for over 100+ customers per shift.
  • Increased time management skills through working in fast-paced environment during peak hours.

Education

Associate of Applied Science - Business

Bucks County Community College
Newtown, PA
12.2022

High School Diploma -

Quakertown Community High School, Community High School
Quakertown, High School
06.2019

Skills

  • Increase health and safety management by ensuring employees and guests are accommodated up to safety and health codes
  • Proficient in Google Excel to collect and organize data to formulate analysis for employers
  • Exceptional communication with top management to formulate and execute proposals for clients in effective timely manner
  • Adaptable and flexible to any and all situations that may arise
  • Connection with employers to coordinate schedules and complete tasks based on priority
  • Strong multi-tasking skills while remaining calm and organized
  • Appointment coordination between owner and over one thousand customers to provide free estimates, proposals, and other services through digital written communication
  • Ambitious, creative, and eager to learn new skills to better serve colleagues and community

Certification

  • Adult and Pediatric First Aid/CPR/AED, Red Cross Training - April 2021 valid until April 2023.

Timeline

Secretary

Economy Roofing
09.2020 - Current

Waitress

Red Robin
01.2020 - 09.2020

Professional Caregiver

Multiple Private Families
09.2018 - Current

Associate of Applied Science - Business

Bucks County Community College

High School Diploma -

Quakertown Community High School, Community High School

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