Ryan Lane
Evans,GA
Summary
Driven Ford Technician with a proven track record at Herlong Ford, I excel in customer service and automotive knowledge. Elevated shop standards by training peers and mastering complex repairs, enhancing efficiency and customer trust. Skilled in relationship building and attention to detail, I significantly improve service and have a drive to climb the ranks being the best I can be.
Overview
5
5
years of professional experience
Work History
Ford Technician/Mobile Service Technician
Herlong Ford
Edgefield, SC
10.2022 - Current
- Prioritize customer comfortability at all times.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the shop.
- Perform troubleshooting and diagnosis on malfunctioning equipment.
- Complete complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Stay professional at all times when interacting with customers and coworkers.
- Build relationships with Mobile Service customers by explaining the work being done to build trust, and sell parts they are due for to ensure future business.
- Keep equipment clean and collected to ensure efficiency on the job.
- Communicate with co-workers via X-Time and Dealertrack so the team is always on the same page.
- Start out as Lube Tech, quickly worked my way up to heavy repairs and eventually began to run the Mobile Service Van.
Lawncare Maintenance Crew Leader
Four Seasons
Grovetown, GA
03.2021 - 10.2022
- Established an effective inventory management system for maintenance supplies, reducing costs and waste.
- Made sure 4 person crew was staying on task, and completing what needed to be done.
- Ensured customer satisfaction by treating every yard as my own.
- Performed lawn care at a commercial level, taking care of doctors offices, restaurants, as well as larger properties.
- Plant trees, mulch, pine straw, river rock, as well as regular maintenance.
Inventory Associate
Midstate Auto Auction.
Lexington, SC
05.2019 - 08.2019
- Maintained cleanliness and organization of warehouse workspace.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Cleaned and detailed new arrivals in order to obtain customer satisfaction and happiness.
- Completed physical inventory counts weekly.
Education
High School Diploma -
Evans High School
Evans, GA05.2021
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Significant Automotive Knowledge
- Diffuse Hectic Situations
- Written/Verbal Communication
- Relationship Building
- Performance Improvement
Timeline
Ford Technician/Mobile Service Technician
Herlong Ford
10.2022 - Current
Lawncare Maintenance Crew Leader
Four Seasons
03.2021 - 10.2022
Inventory Associate
Midstate Auto Auction.
05.2019 - 08.2019
High School Diploma -
Evans High School