Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Lane

Evans,GA

Summary

Driven Ford Technician with a proven track record at Herlong Ford, I excel in customer service and automotive knowledge. Elevated shop standards by training peers and mastering complex repairs, enhancing efficiency and customer trust. Skilled in relationship building and attention to detail, I significantly improve service and have a drive to climb the ranks being the best I can be.

Overview

5
5
years of professional experience

Work History

Ford Technician/Mobile Service Technician

Herlong Ford
10.2022 - Current
  • Prioritize customer comfortability at all times.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the shop.
  • Perform troubleshooting and diagnosis on malfunctioning equipment.
  • Complete complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Stay professional at all times when interacting with customers and coworkers.
  • Build relationships with Mobile Service customers by explaining the work being done to build trust, and sell parts they are due for to ensure future business.
  • Keep equipment clean and collected to ensure efficiency on the job.
  • Communicate with co-workers via X-Time and Dealertrack so the team is always on the same page.
  • Start out as Lube Tech, quickly worked my way up to heavy repairs and eventually began to run the Mobile Service Van.

Lawncare Maintenance Crew Leader

Four Seasons
03.2021 - 10.2022
  • Established an effective inventory management system for maintenance supplies, reducing costs and waste.
  • Made sure 4 person crew was staying on task, and completing what needed to be done.
  • Ensured customer satisfaction by treating every yard as my own.
  • Performed lawn care at a commercial level, taking care of doctors offices, restaurants, as well as larger properties.
  • Plant trees, mulch, pine straw, river rock, as well as regular maintenance.

Inventory Associate

Midstate Auto Auction.
05.2019 - 08.2019
  • Maintained cleanliness and organization of warehouse workspace.
  • Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
  • Cleaned and detailed new arrivals in order to obtain customer satisfaction and happiness.
  • Completed physical inventory counts weekly.

Education

High School Diploma -

Evans High School
Evans, GA
05.2021

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Significant Automotive Knowledge
  • Diffuse Hectic Situations
  • Written/Verbal Communication
  • Relationship Building
  • Performance Improvement

Timeline

Ford Technician/Mobile Service Technician

Herlong Ford
10.2022 - Current

Lawncare Maintenance Crew Leader

Four Seasons
03.2021 - 10.2022

Inventory Associate

Midstate Auto Auction.
05.2019 - 08.2019

High School Diploma -

Evans High School

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Ryan Lane