Ryan Lantz
North Port
Summary
Dedicated security and management professional with ten years of experience in private security and public safety operations. Passionate about creating a safe and diverse workplace through exceptional communication skills. Recognized for outstanding leadership and forward-thinking approach to improving procedures, implementing innovative strategies, and developing a skilled, disciplined team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Manager
Allied Universal Security
08.2023 - Current
- Responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client base. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches and other special events.
- Responsible for direct oversight of contracted security services for sixty-four clients, managing over 6,500 hours weekly and a team of over 200 security professionals.
- Oversee the Operations Manager and assist with scheduling, hiring, training, coaching staff.
- Developing and training staff to meet branch needs. Includes oversight in company policy execution by branch staff, assistance in completing projects as directed by Branch Manager, and providing support to branch staff to effectively perform their job duties.
- Ensure staff at assigned accounts meet all client and company standards, and that policies and procedures are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.
- Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
- Work closely with the Sales team assigned to region. Participate in sales presentations to potential clients, go on sales calls, and assist with contact negotiations.
- Attend and actively participate in management meetings within region and at corporate. Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or company-wide.
- Responsible for branch profitability, overseeing control of all financial impacts to the branch, including daily and weekly unbilled overtime and training expenses.
- Responsible for Fire/Life Safety issues at all customer and patrol locations, and direct the implementation of such programs.
Assistant Account Manager
Allied Universal Security
09.2014 - 08.2023
- Assists the Account Manager with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day.
- Manages 694 hours per week and a team of over 20 security professionals. The first direct supervisory contact for shift supervisors and Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching, training and for evaluating the work performance of Security Professionals and making recommendations regarding assignments.
- Interview and hire candidates that meet the specific requirements of the client.
- Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned, and organized.
- Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client need
- Oversees all reports, logs, and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed.
- Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests.
- Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch, and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support.
- Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Account Manager. Responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, or Corporate HR Director.
Department Manager
Wal-Mart
11.2009 - 09.2014
Education
AA - Criminal Justice
State College of Florida
Venice, FLSkills
- Client services
- Account management
- Sales presentations
- Relationship building
- Team oversight
- Consultative selling techniques
- Territory management
- Systems and software expertise
- Lead identification and generation
- Appointment scheduling
- Product and service promotion
- Sales coordination
- Customer service
- Risk mitigation
Certification
CPR, First Aid & AED Instructor
Timeline
Client Manager
Allied Universal Security
08.2023 - Current
Assistant Account Manager
Allied Universal Security
09.2014 - 08.2023
Department Manager
Wal-Mart
11.2009 - 09.2014
AA - Criminal Justice
State College of Florida
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