Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Latigo

MANSFIELD,United States

Summary

Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities security equipment repair and maintenance.

Overview

10
10
years of professional experience

Work History

Field Technician

Owl Services
08.2021 - Current
  • Providing support/installation for payment systems, security cameras, security DVRs, security alarm systems, and fuel pump systems.
  • Working with Verifone products and applications
  • Run cables for new and existing stores which include but are not limited to, Cat5e, Cat6, Siamese, 18/2, 22/4 cable.
  • Obtained certifications and licenses: Verifone certification and Private Security License (Texas & Oklahoma).
  • Reload/Replace payment kiosks such as Ruby2, Topaz, and NCR. Setup PC workstations and load software if needed.
  • Able to complete all my projects in a timely matter, ensuring I keep to the allotted time given to clients. Adapting to situations where supplies or store issues arrive, and still being able to overcome the issues to complete the project.
  • Being a field trainer, focused on their growth and adapting my training style to ensure that they understand the task and standards to be met.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.

Sales Operations

J Wales Home Solutions
02.2020 - 12.2020
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Coordinated and finalized sales proposals to complete purchases.
  • Supported sales team by delivering current territory sales data and costing information.
  • Fostered relationships with customers to expand customer base and retain business.

Technical Support Specialist

Sku2u Fulfillment
10.2016 - 02.2020
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented and updated case notes for each customer and work order.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
  • Monitored service orders to completion and closed service tickets.
  • Assisted with web development of in-house warehouse management system.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Team Leader

Teleperformance
11.2014 - 10.2015
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Answered phone calls and responded to questions and concerns.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.

Education

Edcouch-Elsa High School
Edcouch, TX
05.2013

Skills

  • Computer Skills
  • Electronics Repairs
  • Professional Communication
  • Worksite Preparation
  • Supervision & Leadership
  • Microsoft Office
  • Technical Support
  • Network Connectivity
  • Hardware Repair

Timeline

Field Technician

Owl Services
08.2021 - Current

Sales Operations

J Wales Home Solutions
02.2020 - 12.2020

Technical Support Specialist

Sku2u Fulfillment
10.2016 - 02.2020

Team Leader

Teleperformance
11.2014 - 10.2015

Edcouch-Elsa High School

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Ryan Latigo