Summary
Overview
Work History
Education
Skills
Timeline

Ryan Lavy

San Jose,CA

Summary

Young professional with background in service and hospitality. I also have valet experience. Thrives in a fast paced environments. Team player looking for entry level in good company, with opportunities for advancement has transportation.

Overview

5
5
years of professional experience

Work History

Pet Sitter

Melissa Dutra
01.2021 - Current
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email and text.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Line Cook

Buffalo Wild Wings
03.2022 - 11.2022

.

  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Handled portion control activities according to specified instructions provided by chef.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Host

Buffalo Wild Wings
10.2021 - 03.2022


  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Recorded available tables after seating each party using specialized seating software.
  • Answered customer questions about hours, seating and menu information.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Informed servers of newly seated parties for speedy service.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.

Cashier

Buffalo Wild Wings
10.2021 - 03.2022

I would ring up the orders for the customers and and deal with that money handling and help customers out with questions.

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Dishwasher

55 South 1ST.
01.2019 - 04.2020
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Kept all dishes, utensils and glassware clean and rotated following safety standards .
  • Gently moved glassware, crystal and other delicate items to prevent breakage.
  • Efficiently and quickly cleaned various dishes, to provide smooth service and reduce wait times.
  • Volunteered to assists during peak meal times after completing dishwashing duties.
  • Communicated with team members to keep operations running smoothly.

Parking Attendant

San Jose Giants Municipal Stadium
05.2019 - 08.2019
  • Answered general questions about parking fees, facilities and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Directed patrons to designated parking spaces.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Lifted, positioned and removed barricades to open or close parking lot areas.
  • Issued ticket stubs and placed numbered tags on windshields, giving customers matching tags to locate parked vehicles.
  • Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Delivered above and beyond service to VIP guests at property.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Assigned and verified vehicle claim tickets upon arrival and retrieval.

Education

High School Diploma -

Liberty High School, Stockton Ave
2016

Skills

  • Ingredient Stocking
  • Ingredient Weighing and Measuring
  • Operational Oversight
  • Supply Ordering and Procurement

Timeline

Line Cook - Buffalo Wild Wings
03.2022 - 11.2022
Host - Buffalo Wild Wings
10.2021 - 03.2022
Cashier - Buffalo Wild Wings
10.2021 - 03.2022
Pet Sitter - Melissa Dutra
01.2021 - Current
Parking Attendant - San Jose Giants Municipal Stadium
05.2019 - 08.2019
Dishwasher - 55 South 1ST.
01.2019 - 04.2020
Liberty High School - High School Diploma,
Ryan Lavy