RYAN LEBEDA
Spokane,WA
Summary
Highly motivated and reliable office manager skilled with working with and managing a diverse group of individuals Organized Administrative Clerk with 4 years military training and experience , accurately inputting data via Microsoft Suite programs. Professional in dealing with customers and fellow employees, in person and via accurate correspondence. Detail-oriented, driven with 10 years' experience in problem solving in managing daily office functions. Hard-working, multi-tasking exceptional communication, scheduling and documentation skills.
Overview
16
16
years of professional experience
Work History
Legal Administrative Assistant
Veterans Benefits Administration
09.2023 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
HUMAN RESOURCES ASSISTANT
USMEPCOM
11.2020 - Current
- Performed interviews of applicants to obtain and verify complete data required for final processing of forms and records for entry into military service.
- Screening of applicant records to ascertain that all necessary documents are present according to USMEPCOM regulations.
- Accurately verifying applicant data ensuring all forms, DD 93, DD Form 4's and DEP/Accession data is entered in USMIRS accurately.
- Ensuring Service Liaisons are submitting proper applicant Prescreen, by reviewing all administrative and medical documentation, prior to creation and registration within MHS Genesis.
- Routine managing of Operations Files room in accordance with USMEPCOM Regulation.
- Established working relationships with Service Liaisons to ensure MEPCOM Quality Review Procedures are followed, and submitted correctly and timely without errors.
- Ensured proper protection of any and all PII/PHI in accordance with USMEPCOM regulation.
- Prepare correspondence in accordance with agency guidelines and regulations.
- Interview applicants to obtain and verify data and records for entry into military service.
- Perform preventive maintenance on fingerprint scanner, to include weekly calibration of equipment.
- Use personal computers and Military Entrance Processing Station unique software programs (MIRS) to code and transcribed data from numerous source documents.
- Greet and account for visitors/applicants in and out of Military Entrance Processing Station (MEPS).
- Screen applicants Records to ascertain that all necessary documents are present according to requirements of each military service.
- Assemble documents in accordance with specific military service requirements.
- Screened service applicant's medical prescreen documentation in close coordination with medical staff to ensure accuracy and of required processing documents are completed.
ADMINISTRATIVE SUPPORT CLERK
USACE － Sault
11.2017 - 10.2020
- Served as primary timekeeper for all pay and leave for the Soo Area Office Construction sections 15 personnel, utilizing CEFEMS.
- Mail Management for Area office.
- Operated as, liaison between Contracting Officer and project contractors.
- Assists Contracting and Project Management in developing project contracts and scopes of work.
- Conducted meetings and conferences related to project activities.
- Performs site showings for senior officials.
- Implementing MS Access in creating a facility tracking suite. ensuring accurate tracking of contracting personnel on site ranging form 10-150 contracted personnel, to include fingerprinting to scheduled days on site.
- Maintaining SAO calendar & CTS look ahead.
- Facilitating ordering office supplies for the SAO Administrative Building.
- Providing assistance to fellow corps employees as needed.
- Prepared standard operating procedures.
- Designed electronic file systems and maintained electronic and paper files
- Completion of daily core administrative tasks ranging from mail to email correspondence.
- Greets and assists visitors on site.
- Serves as liaison and point-of-contact with civilian personnel in all areas of in-processing administration and personnel actions.
- Maintains files in accordance with identified system, purging and retiring files as prescribed by regulation; maintains regulations, policies, and procedures.
- Prepares documents for signature and reviewing a wide variety of personnel forms.
- Perform clerical support duties such as collecting information for official purchases, creating travel orders/vouchers, providing training support.
- Use automated systems to create, maintain and retrieve data, files and records management.
YOUTH CARE WORKER
Elkhart Juvenile Services
10.2012 - 12.2017
- Conducted daily peer mentoring counseling sessions for detained juveniles.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Assisted in restraining violent and unruly inmates.
- Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and general public.
- Conducted internal security checks and distributed meals.
- Continually monitored dormitories for inappropriate activity.
- Supervised meal distribution and observed inmates during meals.
- Counseled juveniles on day-to-day reality oriented problems.
- Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
- Signed in all visitors and completed appropriate visitation log forms
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised activities of adolescents in a residential setting.
SAW MACHINE OPERATOR
Thyssen Krupp
04.2015 - 11.2017
- Cutting of Customer orders material to specified dimensions utilizing Schelling CNC Saws, in accordance to customer order, to meet customer satisfaction.
- Ranging in thickness of up to 16 inches.
- Cutting between 10-30 orders a shift depending on parts requested.
- Pulling steel and copper plates from warehouse stock via forklift to be cut to size.
- Accurately scanning and physically storing remnant material pieces within the warehouse.
- Maintained logs, lists and files and promptly completed all necessary paperwork.
- Measured instruments to verify compliance with precise specifications.
- Trained, directed and instructed apprentices and helpers.
- Machined small and large parts to tolerances of .125 or less.
- Adjusted machine feed and speed if machine malfunctioned.
- Inspected finished products for quality and adherence to customer specifications.
ADMINISTRATIVE SPECIALIST
United States Marine Corps
04.2009 - 04.2013
- Provided direct supervision and leadership to 6 Marines
- Collaborated with Squadron Sections and Command elements, to ensure all Administrative responsibilities are completed accurately and timely for all TDY travel and Squadron Training Movements
- Maintained accurate accountability for all office operations consisting of Travel orders for
- Marines attending Training and Squadron Deployment orders
- Represented HmH-461 as Acting Admin Chief, during Mohave Viper pre-deployment training, to ensure accurate operations personnel count and communication with command element and personnel moments and travel via government flight and civilian flights to and from Palms Springs CA to Jacksonville NC for 300+ Marines
- Planned travel arrangements up 400 Marines
- Afghanistan Campaign Medal (Bronze Star)
- Marine Corps Good Conduct Medal
- Meritorious Unit Commendation
- Presidential Unit Commendation
- National Defense Medal
- International Security Armed Forces (ISAF) Medal
- Sea Service Deployment Ribbon
- Global War on Terrorism Medal
SALES ASSOCIATE
Best Buy
10.2007 - 08.2008
- Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Verified that all merchandising standards were maintained on a daily basis.
Education
High School Diploma - General Studies
Ross Beatty Jr. Sr. High School Cassopolis
Cassopolis, MI2008
Skills
- Microsoft Office Suite Proficiency
- Detail-oriented
- Self-starter
- Strong problem solver
- Resourceful
- Customer Service
- Organizational Skills
- Conflict management
- Employee Relations
- Communication Management
Timeline
Legal Administrative Assistant
Veterans Benefits Administration
09.2023 - 01.2024
HUMAN RESOURCES ASSISTANT
USMEPCOM
11.2020 - Current
ADMINISTRATIVE SUPPORT CLERK
USACE － Sault
11.2017 - 10.2020
SAW MACHINE OPERATOR
Thyssen Krupp
04.2015 - 11.2017
YOUTH CARE WORKER
Elkhart Juvenile Services
10.2012 - 12.2017
ADMINISTRATIVE SPECIALIST
United States Marine Corps
04.2009 - 04.2013
SALES ASSOCIATE
Best Buy
10.2007 - 08.2008
High School Diploma - General Studies
Ross Beatty Jr. Sr. High School Cassopolis
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