Ryan Lee, MBA

Creative Senior Program Manager with exceptional background in the utility industry and energy efficiency. I have proven success building and motivating program teams to meet project goals. I have demonstrated leadership in program execution, multi-million dollar budget management, process improvement, and implementing regulatory compliance and government mandated orders.

• Increased program efficiency by streamlining processes and implementing strategic project management methodologies.
• Led cross-functional teams to successfully deliver high-impact projects on time and within budget.
• Improved stakeholder satisfaction with transparent communication and regular progress updates.
• Developed comprehensive project plans, setting clear objectives, milestones, and resource allocation for successful execution.
• Applied data-driven decision-making techniques to guide program strategy adjustments as necessary for optimal results.
• Monitored project budgets closely, identifying cost-saving opportunities without compromising quality or timelines.
• Delivered exceptional customer service by proactively addressing client concerns, building trust and fostering long-lasting relationships.
• Networked in local community to identify business opportunities.
• Performed program research and analyzed data collection to develop cost estimates and budgets.
• Conducted audit inspections and independent checks to verify parts and materials.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Increased customer engagement with targeted marketing campaigns and strategic product positioning.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Created and managed project plans, timelines and budgets.

• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Built relationships with customers and community to promote long term business growth.
• Set and achieved company defined sales goals.
• Recorded accurate and efficient records in customer database.

• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Following up on delinquent accounts

• Boosted client satisfaction by providing tailored investment advice and promptly addressing concerns.
• Expanded customer base through consistent outreach efforts and relationship building with potential clients.
• Streamlined office operations by implementing efficient workflow processes, improving overall productivity.
• Increased sales revenue by identifying prospective customers and presenting compelling product offerings.

• Enhanced fleet efficiency by implementing advanced tracking and monitoring systems.
• Streamlined maintenance processes for improved vehicle performance and reduced downtime.
• Developed comprehensive training programs to ensure driver safety and compliance with regulations.
• Optimized routing strategies, resulting in decreased fuel consumption and expenses.