Ryan Lemire
Jacksonville,FL
Summary
Auto Glass Technician with successful background repairing and replacing glass in private and commercial vehicles. Good track record producing high-quality work under strict deadlines. Adept at following orders and solving problems with minimal assistance. Reliable automotive professional experienced with installing all types of glass. Familiar with preparing surfaces, completing repairs and finishing work in a professional fashion. Offering 20+ years of related experience.
Overview
20
20
years of professional experience
Work History
Autoglass Technician
Autoglass Assist
02.2022 - 01.2023
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Replaced windshields and windows in vans, trucks and cars.
- Kept work areas organized, clean and free of hazards.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
Autoglass Technician
Safelite Auto Glass
08.2017 - 02.2022
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Met or exceeded company-defined quality and production goals.
- Maintained inventory of automotive tools and installation materials.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Processed returns of glass and moldings.
- Wrote tickets, updated accounts and closed out work orders.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Accepted and processed payments for services.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Increased company revenue through successful upselling of additional products and services during customer interactions.
Sales Manager
Coast 2 Coast Customs LLC.
03.2014 - 08.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Service Manager
Tires Plus
08.2006 - 10.2011
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Met with customers to discuss service needs and offer available solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained records of service transactions and customer feedback for future reference.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored inventory levels and placed orders to replenish stock.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
AutoMotive Repair - Automotive Repair
Northlands Job Corps Center
Vergennes, VT06.2002
Skills
- Installing accessories
- Order writing
- Administration and management
- Replacing windshields
- Price quoting expertise
- Installing windows
- Leak Testing
- Customer service skills
- Installation and repairs
- Ticket writing
- Accessories knowledge
- Documentation skills
- Hand and power tools
- Closing tickets
- Diagnosing problems
- Auto Glass Repair
- Technical knowledge
- Work Order Preparation
- Mobile site visits
- Mobile Service
- Data Entry
- Customer Service
- Cleaning skills
- Adaptable Techniques
- Safety Procedures
- Quality Assurance
- Computer Skills
- Verbal Communication
- Self-Directed
- Good Telephone Etiquette
- Supervision and leadership
- Organizational Skills
- Multitasking Abilities
- Problem Resolution
IceHockey
I have been Playing IceHockey for over 10 years
i enjoy team sports, team activites
i also enjoy team gatherings.
hanging with friends and family.
i also enjoy videogames with my children
Timeline
Autoglass Technician
Autoglass Assist
02.2022 - 01.2023
Autoglass Technician
Safelite Auto Glass
08.2017 - 02.2022
Sales Manager
Coast 2 Coast Customs LLC.
03.2014 - 08.2017
Service Manager
Tires Plus
08.2006 - 10.2011
AutoMotive Repair - Automotive Repair
Northlands Job Corps Center
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