Ryan Lester

Managed outbound activities utilizing uniform processes.

Manage inventory and shipping transactions using ERP, Oracle, and Portal systems.

Managed receiving area effectively.

Organized and maintained outbound delivery documentation.

Participated actively in team meetings.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Analyzed customer data to identify trends and anticipate customer needs.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Evaluated and modified staffing needs to optimize service quality.

Managed supervisory responsibilities, focusing on staff development and mentorship.

Liaised between Managers, customers, and operations staff on all policy and procedure changes.

Oversee procedures and document changes with adherence to quality policies.

Identified process improvement opportunities and collaborated with the operations team to develop specifications.

Collaborated in planning and scheduling to develop departmental budgets effectively.

Collaborate with HR and upper management on disciplinary issues, instituting corrective measures.

• Identify and handle escalated problems and provide guidance to direct reports for resolution.

• Serve as a point of escalation for transactions requiring advanced expertise or discernment to resolve complex customer issues and ensure timely follow-up and customer satisfaction.

Coordinate effectively with Operations staff and carriers to achieve 95% on-time pick-up and delivery.

Monitor adherence to weekly carrier spot bid process budgeting.

Collaborated with Load Planners to address challenges in daily pickups.

Audited carrier performance for on-time pick-up and delivery metrics.

Collaborated with GM plant staff and carriers on trailers with seal issues.

Monitor shipment progress from pick-up to delivery to expedite part inventory filling.

Trained Load planning staff in proper practices and procedures.

Evaluate carrier lanes requiring new or additional coverage.

Collaborated with GM customer group to meet parts coverage needs and enhance track and trace systems.

Monitored Truckload and LTL track-and-trace reports to verify carrier transit status updates.

Billed shipments in accordance with relevant tariffs and pricing agreements.

Identified and corrected documentation discrepancies.

Supported customers with shipment inquiries, rate quotes, and tariff discrepancies.

Executed clerical tasks as assigned including managing phone calls, filing, data entry, and billing.

Processed discrepancies in freight and managed related documentation ensuring customer resolution.

Coordinated customer pickups and managed freight delivery.

• Monitor and track pickups and deliveries and notify customers of any deviation from the run schedule.

Addressed concerns from customers and drivers.

Communicated with drivers and carriers to gather updates.

Handled all incoming driver and customer calls/emails, addressing route issues promptly.

Coordinated with inventory control, transportation, and warehouse sites on service resolutions.

Relayed order modifications to warehouses and coordinated shipping timelines.

Monitored shipments to ensure timely, accurate, and satisfactory deliveries.

Resolved shipment discrepancies proactively.

Supported development, planning, and adjustment of daily schedules.

Inputted data into the transportation management system.

Facilitated communication between customers, employees, and management team.

Collaborated with purchasing, logistics, and finance customer groups.

Facilitated meetings to discuss industry trends, current events, and program updates.

Identified problems in critical accounts and provided solutions to the team lead.

Coordinated shipping schedules and inventory levels using SAP.

Trained new employees to ensure smooth role acclimation.

Oversaw numerous accounts within the GMCCA network.

Oversaw COPO Camaro program for GMCCA, generating $5 million annually.