Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations. At Round Table Pizza, led a team to significantly improve service quality, leveraging strong work ethic and customer service skills. Excelled in maintaining cleanliness, ensuring food safety, and fostering a positive atmosphere. Skilled in financial management and staff development, driving efficiency and team motivation.
Work History
Deli Clerk
WinCo Foods
Greeted customers at counter to fulfill requests and answer questions.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Shift Supervisor
Round Table Pizza (Circle Pizza)
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Restaurant Manager
Round Table Pizza (DeClerck Enterprises)
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
Diploma - General Studies
Mt. Shasta High School
Mt. Shasta Ca.
06.1990
Skills
Customer service
Cleanliness and sanitation
Honesty and integrity
Strong work ethic
Timeline
Deli Clerk
WinCo Foods
Shift Supervisor
Round Table Pizza (Circle Pizza)
Restaurant Manager
Round Table Pizza (DeClerck Enterprises)
Diploma - General Studies
Mt. Shasta High School
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