Ryan Lloyd
Naples,FL
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
19
19
years of professional experience
Work History
Assistant Manager of Guest Experience
Lululemon
07.2023 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentor team members to enhance professional development and accountability in workplace.
- Strengthened merchandising strategies to drive customer engagement and boost sales.
Assistant General Manager
Athleta
01.2018 - 07.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training and schedules.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Acted as district expert and leader in all things visual.
- Supported new store opening team.
Store Manager/Visual Manager
Anthropologie
01.2015 - 01.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Associate Store Manager/Visual Manager
J.Crew Factory
04.2014 - 02.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supported new store opening team.
Store Manager/Visual Manager
The Limited
08.2004 - 04.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Owned visual execution for two area stores.
- Acted as district visual leader by overseeing planning and execution of bi-weekly floorsets for four Wisconsin stores.
Education
High School Diploma -
West Allis Central
Milwaukee, WICosmetology License -
Vici Beauty School - Greenfield
Milwaukee, WISkills
- Task Delegation
- Visual Merchandising
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and Interviewing
- Retail Operations Management
- Staff training and development
- Schedule Management
- Customer Service
Timeline
Assistant Manager of Guest Experience
Lululemon
07.2023 - Current
Assistant General Manager
Athleta
01.2018 - 07.2023
Store Manager/Visual Manager
Anthropologie
01.2015 - 01.2018
Associate Store Manager/Visual Manager
J.Crew Factory
04.2014 - 02.2015
Store Manager/Visual Manager
The Limited
08.2004 - 04.2014
High School Diploma -
West Allis Central
Cosmetology License -
Vici Beauty School - Greenfield
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