Ryan Loftus
Tampa,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sous Chef
1905 Family of Restaurants
10.2021 - Current
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Disciplined and dedicated to meeting high-quality standards.
- Assisted with menu development and planning.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
The C House
Dana Haydar
06.2018 - 10.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Outback Steakhouse
Bloomin' Brands
08.2013 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate - 6/20 All Lines
AdjustorPro
10-2024
High School Diploma -
Newsome Highschool
Tampa, FL07-2016
Skills
- Complaint Handling
- Deadline-oriented
- Regulatory knowledge
- Attention to Detail
- Multitasking and Organization
- Policy Interpretation
- Technical knowledge
- Claims Investigation
Accomplishments
- Managed 85 kitchen staff in restaurant with 280 seat capacity.
- Increased productivity by revamping workflow and restructuring line.
- Improved customer satisfaction by addressing concerns promptly and to complete satisfaction.
- Resolved product issue through consumer testing.
Certification
- 6/20 All Lines Resident AdjusterPro 10/24
- Construction 101, AdjusterPro, 10/24
- Adjuster Success Method Series1, AdjusterPro, 10/24
Languages
English
Full Professional
Timeline
Sous Chef
1905 Family of Restaurants
10.2021 - Current
The C House
Dana Haydar
06.2018 - 10.2021
Outback Steakhouse
Bloomin' Brands
08.2013 - 12.2019
- 6/20 All Lines Resident AdjusterPro 10/24
- Construction 101, AdjusterPro, 10/24
- Adjuster Success Method Series1, AdjusterPro, 10/24
Certificate - 6/20 All Lines
AdjustorPro
High School Diploma -
Newsome Highschool
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