IT Professional
Ryan Long
IT Leader
Mount Vernon,IL
Summary
Experienced IT Manager with over 20 years of experience in Information Technology in retail, oil and gas, and manufacturing industries. Including over 8 years of leadership. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements with a highly engaged team of IT professionals. Motivated to improve any team. A passion for operational support, project management, and DevOps.
Overview
20
20
8
8
IT Leadership
Work History
Senior IT Manager
Continental Tire
10.2020 - Current
- Lead diverse IT team with 19 members. Including 1st, 2nd, and 3rd level IT support technicians for office and manufacturing, Network and Cybersecurity Specialists, Infrastructure Support, and Software developers.
- Manage $5.6 million annual IT budget for manufacturing facility.
- Manage multiple IT projects, also IT components of business projects, including major facility expansions.
- Created and maintain local IT 10-year vision, to include needs of manufacturing facility and that of global organization.
- Instituted robust change management process for local IT team. Following ITIL practices.
- Oversaw software development projects with Agile mindset. Some for local needs others deployed globally.
- Directed response and recovery efforts during multiple IT Emergencies.
- Created, maintain, and improve IT Emergency and Disaster Recovery documentation.
- Influence local plant management, and company executives on safe and secure IT practices.
Senior IT Analyst
ExxonMobil
07.2017 - 10.2020
- Managed entire IT Assets (computers, mobile devices, network equipment, and servers) for ExxonMobil Alaska, contributing to $9 billion annual profit in oil and gas production.
- Analyzed business needs to generate technology recommendations to improve efficiency for oil and gas and office functions.
- Develop 1,2, and 5-year IT plans for ExxonMobil Alaska. Regularly presenting materials to senior management.
- Coordinated IT project logistics, personnel, and budget. Some examples are LAN/WAN overhaul and expansion. VOIP conversions replacing Cisco Call Manager with Microsoft Skype for Business. New circuit deployments to remote production facilities and office buildings. Expanding radio and cellular communications to remote areas, and audio/visual design and implementation for new conference room installations.
- Reviewed $3.4 million IT budget to reduce cost by 10% primarily by renegotiating contracts while maintaining positive vendor relationships.
- Remotely lead multi-disciplined IT team - of contractors in multiple locations across Alaska. Engaged internal global resources to assist in various tasks when needed.
- Created and conducted training sessions for IT staff and instructional how-to's for business staff.
- Conduct yearly performance evaluations, continuous coaching, and holding staff meetings.
- Handled relationships with local IT & Communications vendors including contract negotiations. Reducing over all contract costs by $200,000 annually.
- ITIL management for multiple Alaska sites. Incident, Change, and Problem management.
- Created and maintained regional Cyber Disaster Recovery Plan.
- Perform function as IT Asset Manager; maintaining inventory levels and accountability.
- Member of United Way planning committee for ExxonMobil Alaska. Organizing donation events and annual day of caring volunteer event.
- Sharepoint administrator for nationwide team site, and for local Production Unit team site.
Desktop Support Team Lead
ExxonMobil
01.2013 - 07.2017
- Led Desktop Support team of 9 professionals focusing on customer service, to deliver IT support and solutions for business teams including VIPs. Supported computer hardware, mobile devices, software installs and troubleshooting. Also supported Audio/visual equipment in conference rooms and special events.
- Increased customer "time on tools" over 90%. By evaluating SLAs, implementing employee training, and coordination with other IT departments to increase response and resolution times.
- Conducted supervisory activities such as: hiring, performance appraisals, disciplinary actions, team building, and coaching.
- Managed multi-discipline team of 15 for business acquisition, to ensure minimal user downtime and 100% data retention during acquisition phase.
- SharePoint administrator for team site.
- Core focus on ITIL fundamentals.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ 05.2001 - 2012.04
Skills
Business process
Certification
Certified Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior IT Manager
Continental Tire
10.2020 - Current
Certified Scrum Master
06-2020
Senior IT Analyst
ExxonMobil
07.2017 - 10.2020
Desktop Support Team Lead
ExxonMobil
01.2013 - 07.2017
Bachelor of Arts - Business Administration
University of Phoenix
05.2001 - 2012.04
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