Summary
Overview
Work History
Skills
Certification
Hobbies and Interests
Timeline
Generic

Ryan Los

McHenry,IL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business & Finance Manager

Skipperbuds
10.2023 - Current
  • Manage daily financial operations, including retail financing, insurance products, deal structuring, and credit applications, and supporting monthly sales targets.
  • Collaborate with sales and service teams to streamline operations, improve margin per unit, and ensure a smooth deal flow from sale to delivery.
  • Serve as primary liaison with lenders, securing competitive financing and ensuring high approval rates while maintaining compliance with F&I regulations.
  • Effectively presented and sold aftermarket products (extended warranties, service contracts, GAP insurance, and protection packages), achieving an average product penetration rate of 80% and consistently exceeding monthly F&I revenue targets.
  • Structured customized financing solutions for customers, working with multiple lenders to secure competitive rates, improve approval rates, and maintain compliance with all lending and dealership regulations.
  • Trained sales team on value-based selling techniques for back-end products, and improved customer understanding of long-term value and protection options.

Senior Mortgage Loan Officer

Resonate Mortgage
09.2021 - 09.2023
  • #1 lender in the country, awarded UWM’s fastest purchase broker in 2022. Licensed in IL & IN
  • As Senior Loan Officer, I oversee our core strategies, approving/managing loan applications, compliance oversight, risk assessment, and documentation/closing.
  • Hundreds of loans sold in the first 3 years with the company with a 4.8 star average rating.
  • Compliance excellence, maintained a perfect record while successfully navigating audits/inspections
  • Client Consultation, I provided excellent guidance to loan options tailored to their financial needs and goals.
  • Achieved consistently high client satisfaction ratings, evidenced by positive feedback or survey results, indicating exceptional service and support provided throughout the loan process.

Mortgage Loan Officer

Rocket Mortgage
07.2020 - 09.2021
  • Managed a high volume of loan applications remotely, leveraging Rocket Mortgage's digital platform to streamline the application process and enhance customer experience.
  • Efficiently navigated unprecedented low interest rate environment of 2020-2021
  • Leveraged Rocket Mortgage's state-of-the-art technology and optimized processes to efficiently handle the influx of loan applications, achieving outstanding customer satisfaction and substantial revenue gains.
  • Conducted virtual consultations with clients to assess their financial needs and goals, providing expert guidance on loan options and terms.
  • Leveraged remote communication tools and platforms to build and maintain strong relationships with clients, referral sources, and internal stakeholders.

Sales Consultant

Anderson BMW/Mazda
03.2017 - 03.2020
  • Assisted customers in selecting and purchasing vehicles that met their budget and lifestyle requirements.
  • Consistently met or exceeded monthly sales quotas, earning recognition as a top performer within the sales team.
  • Provided accurate and detailed information about vehicle specifications, pricing, and financing options.

Salesman/Laborer

McHenry Piers
09.2014 - 03.2017
  • Effective team member on the install/take out of piers and lifts
  • Assisted customers in demonstration on new piers/boats
  • Used knowledge and experience to acquire new customers during boat shows
  • #1 Floe pier sales in Illinois

Skills

  • Performance analysis
  • Financial analysis
  • Customer relationship development
  • Financing expertise
  • KPI development
  • Financial management
  • Cross-selling products and services
  • Negotiation
  • Sales process
  • Objection handling
  • Up-selling
  • Relationship building

Certification

Mortgage Loan Originator license, Class A CDL, Certified CPR/First Aid

Hobbies and Interests

Traveling; Guitar; Fishing; Hiking; Movies; Live music; Fitness/Weight lifting; Reading

Timeline

Business & Finance Manager

Skipperbuds
10.2023 - Current

Senior Mortgage Loan Officer

Resonate Mortgage
09.2021 - 09.2023

Mortgage Loan Officer

Rocket Mortgage
07.2020 - 09.2021

Sales Consultant

Anderson BMW/Mazda
03.2017 - 03.2020

Salesman/Laborer

McHenry Piers
09.2014 - 03.2017

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