Ryan Lott
Beaumont,MS
Summary
Driven Branch Manager experienced in achieving business objectives and enhancing customer satisfaction. Delivered significant results through strong work ethic, adaptability, and exceptional interpersonal skills. Committed to providing positive customer experiences while effectively managing multiple tasks and challenges.
Overview
11
11
years of professional experience
Work History
Branch manager
Herring Gas
Laurel, Ms
06.2021 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed branch operations for Herring Gas propane distribution and customer service
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supervised staff scheduling, dispatch, and daily delivery coordination
- Managed staff scheduling, hiring and training processes.
- Trained employees on route procedures, equipment use, and customer service
- Monitored propane inventory, cylinder stock, and bulk tank levels
- Handled customer accounts, service requests, and billing questions
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Enforced safety procedures for propane handling and branch activities
- Reviewed sales records, delivery logs, and branch paperwork
- Coordinated maintenance needs for trucks, tanks, and branch equipment
- Conducted regular performance reviews for all employees in the branch.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Combo Pipe Welder
Hancock Mechanical
Laurel, Mississippi
08.2018 - 06.2021
- Weld Pipe (stick, tig, mig, flux core)
- Fit Pipe
- Run new piping
- Refab existing piping
- Operate heavy equipment
- Read blueprints
- Help design new piping locations
Welder (Trainer)
Howard's Industry
Laurel, Mississippi
07.2015 - 08.2018
- Train new welders
- Help develop new welding procedures
- Make repairs on transformers
- Maintain welding machines
- Repair welding machines as needed
- Make sure all welders in division were following current and new welding procedures
- Welded steel components for Howard's Industry fabrication and repair work.
- Set up welding equipment, torches, and protective gear.
- Inspected welds for quality, alignment, and code compliance.
- Performed maintenance on welding tools and shop equipment.
- Followed safety procedures across Howard's Industry work areas.
- Collaborated with team members on industrial assembly and repair tasks.
- Maintained a clean working environment by removing scrap metal from work areas.
Skills
- Branch operations
- Sales management
- Customer service
- Inventory control
- Route scheduling
- Safety compliance
- Staff supervision
- Employee training
- Staff training
- Performance reviews
- Accounts receivables
- General maintenance
- Problem solving
- Decision making
- Conflict resolution
- Effective communication
- Excellent communication skills
- Team collaboration
- Quick learner
- Professionalism
Affiliations
- Christian
- Hunting/Fishing
- Reptile keeping/breeding
- Reptile rescue and rehoming
- Family man
References
References available upon request.
Timeline
Branch manager
Herring Gas
06.2021 - Current
Combo Pipe Welder
Hancock Mechanical
08.2018 - 06.2021
Welder (Trainer)
Howard's Industry
07.2015 - 08.2018