Ryan Lucas
Winnetka,CA
Summary
Dynamic hospitality professional with extensive experience at HQ Gastropub, excelling in shift management and employee training. Recognized for enhancing customer satisfaction through exceptional service and beverage preparation skills. Proven ability to foster team collaboration and drive repeat business in high-volume environments. Committed to maintaining high standards of quality and efficiency.
Overview
8
8
years of professional experience
Work History
Server/Bartender/Manager
HQ Gastropub
Woodland Hills, CA
05.2021 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Barista
Blue Bottle
Woodland Hills, CA
12.2020 - 08.2021
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Memorized official and off-menu coffee and tea preparations.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Barista
Creme Caramel
Van Nuys, CA
07.2020 - 12.2020
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Barista
Lighthouse Coffee
Sparks, NV
12.2017 - 06.2020
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Barista
Starbucks
Sparks, NV
12.2016 - 11.2017
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created complex, hand-crafted beverages based upon customer preferences.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Nursing
Mount Saint Mary's University
Los Angeles, CA05-2027
Skills
- Shift management
- Employee training
- Strong work ethic
- Menu memorization
- High volume dining
- Positive and professional
- Team collaboration
- Beverage preparation
References
References available upon request.
Timeline
Server/Bartender/Manager
HQ Gastropub
05.2021 - Current
Barista
Blue Bottle
12.2020 - 08.2021
Barista
Creme Caramel
07.2020 - 12.2020
Barista
Lighthouse Coffee
12.2017 - 06.2020
Barista
Starbucks
12.2016 - 11.2017
Bachelor of Science - Nursing
Mount Saint Mary's University
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