Ryan Lugar
San Tan Valley,AZ
Summary
Dynamic sales specialist skilled in relationship building, upselling, and cold calling. Proven track record of enhancing customer satisfaction and driving sales growth through strategic client engagement.
Overview
17
17
years of professional experience
Work History
Category Sales Specialist
Ferguson Enterprises Inc.
Phoenix, AZ
05.2021 - Current
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Provided product knowledge and technical support to optimize sales opportunities.
- Collaborated with team members to identify market trends and improve inventory management.
- Developed sales strategies that increased product visibility in local markets.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Outside Sales Representative
Farnsworth Wholesale Co.
Phoenix, AZ
08.2018 - 05.2021
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Delivered product presentations and demonstrations to educate customers on offerings.
- Collaborated with marketing team to create promotional materials tailored for target markets.
- Negotiated contracts and pricing agreements to maximize profitability and client satisfaction.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Master Crew Leader
North Iowa Community Action
Mason City, IA
09.2009 - 07.2017
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance skills and productivity.
- Developed and implemented workflow improvements, increasing operational efficiency.
- Coordinated resource allocation to optimize service delivery within the community.
Plumber
Daley's Plumbing
Mason City, IA
06.2012 - 06.2015
- Installed, repaired, and maintained plumbing systems in residential and commercial buildings.
- Conducted inspections to identify leaks and other plumbing issues, ensuring compliance with safety standards.
- Collaborated with contractors and clients to assess project requirements and provide effective plumbing solutions.
- Trained junior plumbers on best practices for installation techniques and safety protocols.
- Repaired plumbing systems, components, and equipment.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
Education
High School Diploma -
Mason City High School
Mason City, IASkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Cold calling
Timeline
Category Sales Specialist
Ferguson Enterprises Inc.
05.2021 - Current
Outside Sales Representative
Farnsworth Wholesale Co.
08.2018 - 05.2021
Plumber
Daley's Plumbing
06.2012 - 06.2015
Master Crew Leader
North Iowa Community Action
09.2009 - 07.2017
High School Diploma -
Mason City High School