Ryan Lyles
Houston,TX
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Kipp Texas Public Schools
Houston, TX
08.2021 - Current
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Instructed students in academic subjects such as math, science, and student leadership.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Developed and implemented lesson plans based on curriculum objectives.
- Encouraged critical thinking skills and problem solving strategies among students.
Customer Service Representative
Charter Spectrum
Greensboro, NC
03.2020 - 08.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Manager
Kroger
Durham, NC
02.2018 - 12.2020
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored staff performance to ensure adherence to customer service standards.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
MBA - Human Resources Management
Louisiana State University At Shreveport
Shreveport, LA07-2025
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC12-2017
Skills
- Small Group Instruction
- Classroom Instruction
- Group Instruction
- Student Engagement
- Performance Assessments
Certification
- Grade level Chair
References
References available upon request.
Timeline
Teacher
Kipp Texas Public Schools
08.2021 - Current
Customer Service Representative
Charter Spectrum
03.2020 - 08.2021
Customer Service Manager
Kroger
02.2018 - 12.2020
MBA - Human Resources Management
Louisiana State University At Shreveport
Bachelor of Arts - Psychology
North Carolina Central University
- Grade level Chair
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