Ryan MacArthur
GRAHAM
Summary
- More than 10 years of progressive leadership experience.
- Responsible for supervising teams and coordinating complex operations.
- Extensive experience making high-consequence decisions under time-sensitive conditions.
- Proven ability to motivate teams, improve efficiency, and maintain accountability.
- Strong record of building trust with employees, customers, and community stakeholders.
- Experienced in managing valuable equipment, public assets, and operational resources.
Overview
21
21
years of professional experience
Work History
Fire Lieutenant
Central Pierce Fire Rescue
09.2014 - Current
- Supervise and lead emergency response personnel while maintaining accountability for operational readiness and team performance.
- Direct daily operations, staffing assignments, scheduling, and resource allocation.
- Train, mentor, and evaluate firefighters to improve organizational performance and professional development.
- Make critical operational decisions under pressure while managing risk and ensuring public safety.
- Coordinate with government agencies, contractors, and community organizations during emergency incidents.
- Maintain compliance with local, state, and federal regulations, departmental policies, and safety standards.
- Manage department equipment, apparatus, inventories, and maintenance schedules.
- Prepare reports, document incidents, and communicate effectively with leadership and stakeholders.
- Deliver exceptional customer service to community members during emergency and non-emergency situations.
Foreman
Road Runner Stripping
06.2007 - 12.2008
- Coordinated daily construction activities while ensuring projects remained on schedule and within quality standards.
- Operated and maintained heavy equipment and specialized machinery.
- Worked alongside contractors, inspectors, engineers, and utility companies to complete infrastructure projects.
- Prioritized workplace safety while adhering to OSHA regulations and company procedures.
- Assisted with project planning, logistics, scheduling, and material management.
- Solved operational challenges in dynamic jobsite environments requiring adaptability and teamwork.
Customer Service
Watson's Greenhouse
03.2005 - 06.2007
- Built strong customer relationships by providing professional, responsive service.
- Resolved customer concerns through effective communication and problem-solving.
- Maintained a customer-first mindset while balancing company objectives.
- Managed multiple priorities in fast-paced environments.
- Developed strong communication skills applicable to client, employee, and vendor relationships.
Education
Associates Degree - Fire Service
Bates Technical College
Tacoma, WA06-2010
Skills
- Executive Leadership
- Operations Management
- Personnel Supervision & Development
- Budget & Resource Management
- Project Coordination
- Strategic Planning
- Risk Assessment & Decision Making
- Customer Relations
- Contract & Vendor Coordination
- Equipment & Asset Management
- OSHA & Safety Compliance
- Problem Resolution
- Process Improvement
- Team Building
- Emergency Management
- Business Operations
Timeline
Fire Lieutenant
Central Pierce Fire Rescue
09.2014 - Current
Foreman
Road Runner Stripping
06.2007 - 12.2008
Customer Service
Watson's Greenhouse
03.2005 - 06.2007
Associates Degree - Fire Service
Bates Technical College