Ryan Macdonald
Lady Lake,FL
Summary
Personable and dedicated customer service representative with 20 years of experience in the industry.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
M&S Air Conditioning and Appliance Services
Leesburg, FL
06.2006 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Data Entry Clerk
M&S Air Conditioning and Appliance Services
Leesburg, FL
06.2006 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
Education
High School Diploma -
South Lake High School
Groveland05-2003
Skills
- Consultative Sales
- Proficient in Quickbooks
- Complaint resolution
- CRM Software
- Conflict Resolution
- Microsoft Office expertise
Affiliations
- Actively participates in creative team building exercises that support planning, decision making, and execution of strategies.
Timeline
Customer Service Representative
M&S Air Conditioning and Appliance Services
06.2006 - Current
Data Entry Clerk
M&S Air Conditioning and Appliance Services
06.2006 - Current
High School Diploma -
South Lake High School
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