Ryan MacLean
Middletown,CT
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
14
14
years of professional experience
Work History
Sr. Account Manager
Intelligent Observation
01.2023 - Current
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Built and strengthened long-lasting client relationships within the Pharma, Biotech and Health Networks.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Sr. Account Manager
Optics11 Life
01.2021 - Current
- Selling state of the art technology to research labs in academia, pharma, biotech and other industries
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Full sales cycle including, prospecting, qualifying, demos and negotiating
- Attended conferences and seminars were I would do demonstrations presentation
- Preformed installations as well as trainings for new users
- Use CRM to keep track of all things related to deal
- Conducted webinars to attract new customers
Account Manager
CISCRP
12.2019 - 08.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Manager of Accounts
Yankee Leisure Group
04.2017 - 11.2019
- Business development - cold calling/emails, presentation and negotiation with travel partners
- Implement and execute recruiting strategies
- Monitor the performance of Travel Agent Partners on a weekly, monthly & yearly basis
- Execute Travel Agent online training presentations Consumer online presentations with C level executives
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Inside Sales Representative
Yankee Leisure Group
10.2016 - 04.2017
- Was first person in company history to hit the $1,000,000.00 mark in revenue
- Consistently communicate and build relationships with all of our clients and passengers
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Generate new sales opportunities through inbound lead follow-up, outbound calls and emails
- Exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Intake Sales Specialist
Citizens Disability
11.2014 - 10.2016
- I would go through each client 's medical, work and life history
- Interacted with approximately 80 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Dispatcher/Service Manager
Dispatching Service
06.2012 - 10.2014
- Dispatching service calls all over New England
- Taking service calls from the properties as well as ordering parts and dealing with walk in customers
- Scheduling deliveries of machines for customers and helping them with their issues they are having
- Replying to emails from customers that need help and have questions about machines
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
Sales Consultant
Muzi Ford
01.2010 - 06.2012
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Education
BA - Business Management
University of Massachusetts - Boston
Boston, MA04.2013
High school diploma or GED -
Newton North High School
Newton, MA06.2008
Skills
- Account Management
- Strong Lead Development Skills
- Sales Expertise
- Leadership Management
- Social Media Platforms
- Activity Report Review
- Outbound Calls
- Site Visits
- Sales Strategies Implementation
- Prospecting and Cold Calling
- Inside and Outside Sales
- Price Quoting
- CRM Advanced Knowledge
Additional Information
- Authorized to work in the US for any employer
Timeline
Sr. Account Manager
Intelligent Observation
01.2023 - Current
Sr. Account Manager
Optics11 Life
01.2021 - Current
Account Manager
CISCRP
12.2019 - 08.2020
Manager of Accounts
Yankee Leisure Group
04.2017 - 11.2019
Inside Sales Representative
Yankee Leisure Group
10.2016 - 04.2017
Intake Sales Specialist
Citizens Disability
11.2014 - 10.2016
Dispatcher/Service Manager
Dispatching Service
06.2012 - 10.2014
Sales Consultant
Muzi Ford
01.2010 - 06.2012
BA - Business Management
University of Massachusetts - Boston
High school diploma or GED -
Newton North High School