Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Maclean

Holliston,MA

Summary

Personable detailer with natural talent for providing great customer service. Brings phenomenal attention to detail and quick-learning abilities. Dedicated to exceeding expectations and completing work on time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Automotive Detailer

Imotobank
08.2023 - Current
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collaborated with team members to ensure consistent quality and timely completion of tasks.
  • Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
  • Improved customer satisfaction by providing thorough interior and exterior detailing services.
  • Streamlined the detailing process, reducing turnaround time for customer vehicles.
  • Maintained a clean and organized work environment for efficient detailing processes.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
  • Ensured exceptional final results with meticulous hand washing, waxing, polishing, upholstery cleaning, vacuuming activities.

Automotive Detail Manager

Precision Car Wash
07.2019 - 08.2023
  • Proactively identified industry trends in auto detailing techniques and product advancements, incorporating relevant updates into company practices as needed.
  • Implemented quality control measures to identify areas of improvement in detailing services, leading to consistent positive feedback from clients.
  • Established clear communication channels between management and staff for seamless coordination of tasks and responsibilities.
  • Developed a loyal customer base through consistent delivery of high-quality services, generating repeat business and valuable word-of-mouth referrals.
  • Streamlined detailing processes for increased efficiency and productivity, implementing standardized procedures within the team.
  • Maintained close attention to detail when evaluating completed work, identifying opportunities for improvement in subsequent projects.
  • Conducted regular inventory checks, managing supplies and equipment to optimize workflow and reduce downtime.
  • Managed customer complaints professionally, resolving issues promptly while maintaining positive relationships with clientele.
  • Monitored ongoing maintenance requirements for shop equipment, scheduling necessary repairs to minimize downtime and maintain optimal workflow.

Education

High School Diploma -

Holliston High School
Holliston, MA
06.2016

Skills

  • Chemical handling knowledge
  • Expertise in detailing
  • Buffing and Polishing
  • Wax Application Techniques
  • Exterior waxing
  • Telephone Etiquette
  • Paint Protection Film
  • Customer Service
  • Relationship Building
  • Productivity and Time Management
  • Strong Work Ethic
  • Strategic Planning

Timeline

Automotive Detailer

Imotobank
08.2023 - Current

Automotive Detail Manager

Precision Car Wash
07.2019 - 08.2023

High School Diploma -

Holliston High School

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Ryan Maclean