Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ryan Madridejos

St. Augustine,United States

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Operations Manager

Amazon Delivery Station
08.2021 - 08.2023
  • Applied lean/six sigma fundamentals to analyze and improve process flows within each department on all shifts
  • Developed and implemented innovative strategies using SAP, ERP, WMS systems to optimize the efficiency and performance of the UTR shift operations, leveraging data analytics and insights
  • Scheduled and led daily meetings to review prior day metrics, plans, and actions for improvement
  • Collaborated with ops engineering teams on new process implementations, projects, monitoring, and executions within the building and surrounding buildings within the region to ensure efficiency and best practices are shared for future roll-outs
  • Successfully launched DDP1 AMZL Delivery Station in October 2021, spearheading all aspects of planning, execution, and logistics to establish a robust delivery infrastructure servicing the North Philly area
  • Exceptionally led and mentored a dynamic building team comprising of 10+ salaried employees and 100+ indirect employees, fostering a high-performance culture and ensuring seamless coordination across all departments
  • Exhibited exemplary ownership of the Prime Day Playbook for the North Philly Region, led weekly calls ensuring sites within the region leading up to Prime Day are set up in terms of forecasting labor demands, sufficient equipment and supplies are on hand, and that employee engagement activities are finalized for all sites leading up to the highly anticipated Prime Day events in 2022 and 2023
  • Demonstrated unwavering leadership as the Stretch Site lead in the absence of the Site Lead, surpassing building standards and expectations, conducting impactful All Manager Meetings and debriefs, and nurturing meaningful relationships with the surrounding communities
  • Skillfully managed the intense and intricate 24/7 environment of delivering Amazon orders directly to customers, adeptly adapting to ever-increasing volume and complexity while upholding top-tier service quality by creating precise shift planning across all shifts
  • Spearheaded the setting and achievement of ambitious operational goals and metrics for the Delivery Station, effectively communicating a compelling vision to the entire team
  • Attracted and cultivated top-tier talent, designing and implementing a comprehensive talent plan for the site, encompassing talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
  • Collaborated seamlessly with key business partners, including Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering, ensuring cohesive cross-functional synergy and strategic alignment.

Operations Manager

Amazon
01.2021 - 09.2021
  • Effectively managed a high-performing FHN team comprising of 5+ salaried employees and 70+ indirect employees, fostering a collaborative and motivated work environment.
  • Skillfully developed and nurtured four exceptional L6 OB Ops in Outbound processes and standard works, equipping them with the necessary skills and knowledge to excel in their roles.
  • Demonstrated expertise as an outbound Subject Matter Expert (SME), actively contributing to the development of new L6 Ops and L5 Flow AMs, elevating the overall team proficiency.
  • Took ownership of weekly AFE calls, conducting thorough reviews of prior week metrics and astutely identifying top opportunities across all shifts, while formulating actionable strategies for each shift to execute, driving remarkable week-on-week improvements.

Area Manager

Amazon
07.2018 - 01.2021
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team of 100+ to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Pioneered the successful launch of ACY1, the region's first 3.5 AFE building, while actively contributing to the development of comprehensive standard work protocols within the operation, setting the benchmark for excellence.

Education

Bachelors - Supply Chain Management

Rutgers – School of Business
Piscataway, NJ
05.2017

Associates - Business Administration

Middlesex County College
Edison, NJ
09.2014

Skills

  • Lean/Six Sigma
  • SAP
  • ERP
  • WMS
  • Process Improvement
  • Forecasting
  • Leadership
  • Performance Monitoring
  • Logistics
  • Talent Development
  • Strategic Planning
  • Data Analysis
  • OSHA Compliance
  • Relationship Building
  • Talent Acquisition
  • Performance Evaluation
  • Productivity Management
  • Project Management
  • Power-BI
  • Performance Reporting

Affiliations

  • Snowboarding
  • Automotive Photography & Videography

Timeline

Operations Manager

Amazon Delivery Station
08.2021 - 08.2023

Operations Manager

Amazon
01.2021 - 09.2021

Area Manager

Amazon
07.2018 - 01.2021

Bachelors - Supply Chain Management

Rutgers – School of Business

Associates - Business Administration

Middlesex County College

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Ryan Madridejos