Ryan Mahan
Haiku,HI
Summary
Dynamic General Manager with a proven track record at Maui Marine Center, excelling in team building and operational oversight. Achieved significant cost reductions through innovative strategies while enhancing customer relations. Skilled in quality management and effective leadership, fostering a collaborative environment that drives employee engagement and satisfaction.
Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Maui Marine Center
08.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Coordinated staff development initiatives to enhance employee skills and promote internal advancement opportunities.
- Fostered a positive work environment, promoting open communication and employee engagement.
- Streamlined operations for improved efficiency, reducing overall costs while maintaining service quality.
Service Manager
Windward Boats Inc
08.2019 - 08.2022
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Owner Operator
Pro Marine Services
09.2017 - 07.2019
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior service to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Parts, Service and Operations Manager
Sea Center
01.2010 - 09.2017
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Improved customer satisfaction by implementing efficient service operations and streamlined processes.
- Achieved consistent on-time delivery of services through rigorous scheduling and project management practices.
- Drove process improvements to reduce operational inefficiencies, resulting in cost savings for the organization.
- Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
- Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
- Reduced operational costs through effective resource management and budget control.
Education
No Degree - Engineering Mechanics
University of Miami
Miami, FLAssociate of Applied Science - Engineering Mechanics
HACC
Harrisburg, PA06-2004
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Labor cost controls
- Team training and development
- Organizational development
- Effective leader
- Time management
- Operations oversight
- Customer relations
- Efficient multi-tasker
Certification
Certifications in:
- Nema
- Garmin
- Mercury
- Honda
- Suzuki
- Sea Star
- Yamaha
Timeline
General Manager
Maui Marine Center
08.2022 - Current
Service Manager
Windward Boats Inc
08.2019 - 08.2022
Owner Operator
Pro Marine Services
09.2017 - 07.2019
Parts, Service and Operations Manager
Sea Center
01.2010 - 09.2017
No Degree - Engineering Mechanics
University of Miami
Associate of Applied Science - Engineering Mechanics
HACC
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