Ryan Malcolm
Dynamic and results-driven professional business owner with over six years of experience managing business operations, strengthening client relationships, and implementing cost‑effective strategies that drive organizational growth. Brings a strong foundation in emergency medical care, with proven ability to remain composed under pressure, assess patient needs, and deliver critical interventions in urgent situations. Highly adaptable, detail‑oriented, and skilled at analyzing trends, optimizing processes, and collaborating with diverse teams. Recognized for exceptional communication, proactive problem‑solving, and the ability to manage multiple priorities efficiently in fast‑paced environments.
Work History
Owner
6 Years 6 Months- Oversaw daily operations, ensuring high-quality service delivery and customer satisfaction.
- Implemented cost-effective strategies, reducing operational expenses while maintaining service quality.
- Developed training programs for new staff, enhancing skill sets and operational knowledge.
- Cultivated relationships with clients, resulting in increased customer retention and referrals.
- Analyzed market trends to adjust service offerings, improving competitive positioning in local market.
- Streamlined inventory management processes to ensure equipment availability and reduce downtime.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded business into new markets.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Bagger
2 Months- Assisted customers with inquiries to enhance shopping experience.
- Collaborated with team members to streamline bagging processes.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained cleanliness and organization of work area for optimal efficiency.
- Operated cash register efficiently to process customer transactions.
Education
Associate of Applied Science - Science
- Dean's List - Fall Semester 2025
- Member of the National Society of Leadership & Success
Associates of Emergency Medical Technology - EMT/Paramedic
EMT Certification
BLS Certification by the American Heart Association
PHTLS Certification
South Carolina State EMT Certified
NREMT Qualified
Currently working on Advanced EMT Certification
Scheduled to start Paramedic Certification in May 2027