RYAN MALONEY
Summary
Resourceful IT Technician offering over 15 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows and Mac OS environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Help Desk Associate
Foundation for a Just Society
11.2020 - Current
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Configured hardware, devices, and software to set up work stations for employees.
- Used & implemented ticketing systems to manage and process support actions and requests.
- Implemented, managed and maintained a system (mdm) to control and secure computer/mobile devices used within an organization, including tasks like device enrollment, policy configuration, application distribution, security updates, and ensuring compliance with company security standards.
- Monitored and implemented inventory standards to maintain sufficient supply levels to meet business needs.
- Carefully documented technical workflows in private knowledgebase for education of newly hired employees.
- Managed and created end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and organizational policies.
- Configured access to servers and file management software for users.
Mac Technician
Apple
02.2016 - 10.2023
- Trained internal and off-site users in repairing and resolving recurring issues
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provide ongoing coaching and professional development opportunities to support career growth within the organization.
- Contributed to continual service improvement by assisting with standard operations procedures creation, maintenance and compliance.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Network Administrator Intern
Interfaith Medical Center
02.2018 - 09.2018
- Installed networks and computer systems.
- Maintained, repaired, and upgraded network and computer systems.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
Sales/Inventory Specialist
Apple
10.2012 - 02.2016
- Researched and took account for every Apple product in the store.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Contacted new and existing customers to outline benefits of products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Sorted and delivered materials to different work areas and staff.
Resident Assistant
State University of New York
08.2010 - 12.2011
- Created, planned, and implemented educational, social, and recreational programs
- Acted as a liaison between residents and Department of Residence Life
- Counseled peers on personal, academic, and career concerns
- Managed various administrative duties including maintenance requests, incident reports, and room transfers
- Enforced and upheld university policies
Desktop Technician
Interfaith Medical Center
02.2006 - 09.2011
- Assisted staff with installations, configurations and ongoing usability of desktop computers, peripheral equipment and software.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
- Responded to requests for technical assistance via phone, in-person, and electronically.
- Installed, configured and maintained computer systems, software, and network connections.
- Maintained records, logs and lifecycle documentation of work requests.
Education
BBA - Information Technology Management
SUNY College of Technology
12.2011
Associate of Applied Science - Computer Information Systems
SUNY College of Technology
12.2011
Skills
- Ticket support system management
- Customer service expert
- Desktop support
- MDM support
- Hardware support
- Software support
- Network support
Interests
Activities and Honors
, Recreational Basketbal, Cycling, Jogging, & Reading
Certification
- CompTIA A+ - Computing Technology Industry Association.
- Apple Certified Support Professional (ACSP) - Apple.
Timeline
IT Help Desk Associate
Foundation for a Just Society
11.2020 - Current
Network Administrator Intern
Interfaith Medical Center
02.2018 - 09.2018
Mac Technician
Apple
02.2016 - 10.2023
Sales/Inventory Specialist
Apple
10.2012 - 02.2016
Resident Assistant
State University of New York
08.2010 - 12.2011
Desktop Technician
Interfaith Medical Center
02.2006 - 09.2011
Associate of Applied Science - Computer Information Systems
SUNY College of Technology
BBA - Information Technology Management
SUNY College of Technology
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