Ryan Malquist
Fort Valley,GA
Summary
Dynamic and adaptable professional with a proven track record at Broken Arrow Outfitters, excelling in firearm safety and customer engagement. Skilled in creative solutions and visual design, I consistently foster customer loyalty and drive sales growth through effective communication and upselling techniques. Committed to delivering exceptional service and enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
Firearms Sales Associate
Broken Arrow Outfitters
Perry, GA
11.2023 - Current
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Established rapport with repeat customers leading to increased loyalty and consistent sales growth.
- Processed transactions efficiently using point-of-sale systems while adhering to strict security protocols related to firearm sales transactions.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sign Builder/Graphic Designer
All-In Promotional
Warner Robins, GA
01.2023 - 11.2023
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
- Created artwork for product packaging and promotional materials.
- Created original artwork for range of print, web and video projects.
- Implemented feedback and suggestions from clients to improve designs.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
- Utilized typography techniques to create compelling designs.
Sign Builder/Sign Installer
Ibalz Marketing
Warner Robins, GA
08.2021 - 12.2022
- Maintained clean and tidy shop space for maximum customer appeal, safety and organization.
- Created custom signs for customers with quality builds and careful installation.
- Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
- Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
- Designed new sign graphics and layouts to match customer specifications.
- Set machines for engraving and laser etching of completed designs.
- Completed finish trimming, grommeting and hemming on signage.
- Imported customer designs into software and verified dimensions, checked for errors and made corrections.
- Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
- Dismantled structures and prepared equipment for travel or site movement.
Graphic Designer
Ibalz Marketing
Warner Robins, GA
07.2020 - 08.2021
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Designed creative digital displays used in online advertising for local businesses.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
Receptionist
Ibalz Marketing
Warner Robins, GA
04.2020 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Office Assistant
Matt Perry, Ibalz Marketing
Warner Robins, GA
10.2019 - 02.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
Kennel Technician
Peach County Animal Rescue
Fort Valley, GA
08.2018 - 09.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Landscaper
Brandon Hunnicutt
Fort Valley, GA
06.2017 - 08.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Operated landscaping equipment with focus on safety and machine longevity.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained trailers and apartments, as well as furniture and appliances inside.
Education
High School Diploma -
Oakview Academy
Perry, GA05.2018
Skills
- Maintain Archives
- Quantity Estimation
- Creative Solutions
- Website Graphics
- Adaptability and Flexibility
- Visual Design
- Staff Development
- Operations Troubleshooting
- Equipment Efficiency
- Reading Comprehension
- Active Listening
- Firearm Safety
- Firearms Training
- Security Awareness
- Gunsmithing Basics
- Honest and Dependable
- Strong Communication and Interpersonal Skills
Timeline
Firearms Sales Associate
Broken Arrow Outfitters
11.2023 - Current
Sign Builder/Graphic Designer
All-In Promotional
01.2023 - 11.2023
Sign Builder/Sign Installer
Ibalz Marketing
08.2021 - 12.2022
Graphic Designer
Ibalz Marketing
07.2020 - 08.2021
Receptionist
Ibalz Marketing
04.2020 - 07.2020
Office Assistant
Matt Perry, Ibalz Marketing
10.2019 - 02.2020
Kennel Technician
Peach County Animal Rescue
08.2018 - 09.2019
Landscaper
Brandon Hunnicutt
06.2017 - 08.2018
High School Diploma -
Oakview Academy