Ryan Marchant
Orem,UT
Summary
Dynamic professional with a proven track record at Papa Murphy's Take and Bake Pizza, adept in retail inventory management and fostering customer loyalty. Excelled in enhancing operational efficiency and safety, demonstrating exceptional relationship-building and customer service focus. Achieved increased accuracy in financial transactions and a positive dining experience through effective team leadership and problem resolution.
Overview
10
10
years of professional experience
Work History
Closing Manager
Papa Murphy's Take and Bake Pizza
10.2024 - Current
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Maintenace Supervisor
Herriman Counseling Services
01.2021 - 03.2024
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised [Number] employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Customer Service Representative
Young Living
02.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front of House Manager
Panda Express
05.2015 - 04.2017
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Education
Utah Valley University
Orem, UTHigh School Diploma -
Westlake Highschool
Saratoga Springs, UT05-2016
Skills
- Loan terms
- Customer service
- Customer service focus
- Workplace safety
- Retail inventory management
- Relationship building
- Closing disclosures
- Deadline management
Timeline
Closing Manager
Papa Murphy's Take and Bake Pizza
10.2024 - Current
Maintenace Supervisor
Herriman Counseling Services
01.2021 - 03.2024
Customer Service Representative
Young Living
02.2018 - 12.2021
Front of House Manager
Panda Express
05.2015 - 04.2017
Utah Valley University
High School Diploma -
Westlake Highschool
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