Ryan Martin
Norman
Summary
COMMITTED EMPLOYEE WITH A HISTORY OF MEETING COMPANY NEEDS WITH CONSISTENT AND ORGANIZED PRACTICES. SKILLED IN WORKING IN ALL ENVIRONMENTS INCLUDING UNDER PRESSURE AND ADAPTING TO NEW SITUATIONS AND CHALLENGES.
Overview
8
8
years of professional experience
Work History
TANF Program Specialist
University of Oklahoma
03.2024 - Current
- Worked alongside supervisors to help implement program plans and objectives.
- Facilitated communication between clients and other service providers.
- Assisted in mentoring all new staff members to follow processing, and policy guidelines
- interview clients and processed applications to completion in a timely manor
- coordinate with supervisors to help integrate new hires efficiently
- Monitored employee work through coaching's and mentoring to give feedback for supervisors
Assistant Chef
Upper Crust Food Catering
09.2023 - 03.2024
- Contracted through The University of Oklahoma to cater to all Fraternities and Sororities
- Currently catering Chi-Omega house
- Research culinary trends and innovations to bring new ideas to team
- Perform food safety audits to ensure compliance with Norman health department and Upper crust policy and procedures
- Monitor food expiration dates, rotate items, and discard expired items to prevent foodborne illnesses
- Ensure that all dishes served meet company standards regarding clients requests, presentation and portion size
- Monitor food budget and inventory according to available funds and expected demand
- Prepare variety of foods according to exact instructions and recipe specifications
- Assist Head Chef in preparation of a variety of weekly menus and for special occasions and events
Store Manager
LIQ LLC
04.2021 - 08.2023
- Evaluated store performance and incorporated feedback to collaborate and implement improvement plans with owner and employees
- Develop new strategies to enhance operational performance and maximize sales and profits
- Used decisive resolution and communication skills to cultivate and strengthen lasting client relationships
- Adhered to and trained employees on company policies and procedures
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Built relationships with vendors for the company's product line
- Recruited, trained, and supervised new employees
- Prepared monthly Profit and Loss statements for multi locations to relieve owner workload
- Ensured compliance with Oklahoma law safety regulations and company policies
Assistant General Manager
Sonic Drive-In
01.2017 - 05.2021
- Prioritize customer satisfaction and train on the importance of quality customer service
- Perform food safety audits to ensure compliance with Norman health department and Sonic protocols and procedures
- Maintained up-to-date knowledge of company products and services
- Delegated tasks to team members to achieve organizational goals by setting priorities and goals each day
- Completed thorough opening, closing and shift change functions to maintain operational standards
- Manage and report to Supervisor daily controllable costs such as labor costs, inventory costs, and sales
- Relieve Supervisor workload by putting up inventory, documenting weekly and monthly inventory counts
- Assist in weekly team meetings to improve managers skills and overall operations
- Assist with onboarding new hires and ensuring they complete their training
- Remained calm and professional in stressful circumstances
- Maintained a positive culture and effectively diffused tense situations and implemented effective resolutions
Education
High School Diploma -
Norman High School
Norman, OK01.2014
Skills
- Building Client and Employee relations
- Multitasking and organization
- POS Systems
- Documentation and reporting
- Problem solving
- Operations management
- Training and development
- Verbal and Written communication
References
- Rachel Glander, Operating Partner - Sonic Drive-in, Supervisor - The University of Oklahoma, 405-203-5796
- Jerr LaChance, Operating Partner - Sonic Drive-In, 405-479-1697
- Gabe Sanchez, Owner of LIQ LLC, 817-903-2424
- Christopher Finneran, Supervisor - Upper Crust, 405-967-9114
- Perry Martin, Warehouse Manager - The University of Oklahoma - Retired, 405-201-1715
- Annie Keeler, Supervisor - Kirby Corporation, 405-763-6363
Timeline
TANF Program Specialist
University of Oklahoma
03.2024 - Current
Assistant Chef
Upper Crust Food Catering
09.2023 - 03.2024
Store Manager
LIQ LLC
04.2021 - 08.2023
Assistant General Manager
Sonic Drive-In
01.2017 - 05.2021
High School Diploma -
Norman High School
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