Ryan Martin
Clifton Heights,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Income Maintenance Caseworker
Department of Human Services
10.2018 - Current
- Determined if applicants met eligibility for public assistance programs.
- Developed and maintained accurate case records in compliance with regulatory standards.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
Clerical Supervisor
Department of Human Services
11.2016 - 10.2018
- Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
- Managed maintenance and upkeep of copiers, printers and typewriters.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Responded to customer inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction levels.
- Boosted employee morale through regular performance evaluations and constructive feedback sessions.
- Streamlined office operations by implementing efficient filing systems and organizational procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Clerk Typist
Department of Human Services
05.2015 - 11.2016
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
Education
Associate of Technical Studies - Information Technology
Eastern Gateway Community College
12-2023
Skills
- Problem-solving abilities
- Attention to detail
- Time management
- Adaptability and flexibility
- Microsoft windows and office
- Multitasking
- Excellent communication
- Customer service
- Clerical skills
Timeline
Income Maintenance Caseworker
Department of Human Services
10.2018 - Current
Clerical Supervisor
Department of Human Services
11.2016 - 10.2018
Clerk Typist
Department of Human Services
05.2015 - 11.2016
Associate of Technical Studies - Information Technology
Eastern Gateway Community College