Ryan Martinez
Server/Somellier
Rogers,AR
Summary
Dependable, tenured Server successful in providing high-quality, unbridled customer service to guests, with precision in any restaurant setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate Server
Big Whisky's American Bar & Grill
2023.12 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Residential Aide/Private Nanny
Hurst Residence
2020.07 - 2023.11
- Participated in regular mentoring to identify areas for improvement, educational, & extracurricular activities.
- Ran errands for the family, did shopping, and picked up other necessities.
- Followed nutritional plans to prepare optimal meals.
- Planned, prepared, and served meals and snacks according to diets.
FOH Manager
Damon's BBQ & Biergaarten
2020.03 - 2020.11
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Head Server/Sommelier
Bella Baccio
2019.01 - 2019.11
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Arts - Business Information Systems
University of Colorado Denver
Denver, CO05.2003
Skills
- High Energy and Stamina
- Food safety practices
- Hospitality service expertise
- Table setting knowledge
- 30 Years of Food and Beverage experience
- Fine Dining, Corporate, Family Owned
- Sommelier Level 1
- Wine service
- Wine Pairings
- Tableside Service
- Specials Promotion and Upselling
- Upselling
- Food Running
Affiliations
- University of Arkansas
Certification
- Servsafe Training & Certification- February 2020
Languages
Spanish
Professional Working
Timeline
Corporate Server
Big Whisky's American Bar & Grill
2023.12 - Current
Residential Aide/Private Nanny
Hurst Residence
2020.07 - 2023.11
FOH Manager
Damon's BBQ & Biergaarten
2020.03 - 2020.11
Head Server/Sommelier
Bella Baccio
2019.01 - 2019.11
Associate of Arts - Business Information Systems
University of Colorado Denver
- Servsafe Training & Certification- February 2020
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