Ryan Martinez
Groveland,FL
Summary
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
7
7
years of professional experience
Work History
Firefighter
US Air National Guard
12.2024 - Current
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Rental Associate
Party King Rentals
02.2018 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Conducted thorough inspections of bounce houses prior to renting, ensuring safety and cleanliness standards were met.
- Maximized profitability within assigned territory by consistently meeting or exceeding established sales goals.
- Maintained high levels of customer retention by offering personalized attention to their specific rental requirements.
- Rentals included bounce houses, chairs, tables, snow cone machine, cotton candy machine, popcorn machine, and canopy's.
Server Assistant
Buffalo Wild Wings
05.2023 - 11.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Food Server Assistant
IPic Theaters
08.2022 - 05.2023
- Trained new Food Server Assistants, fostering a supportive team environment that contributed to overall restaurant success.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
- Assisted in inventory management by monitoring stock levels and placing orders as needed, reducing waste and maintaining adequate supplies for daily operation.
- Resolved customer complaints professionally and efficiently, contributing to an environment of excellent hospitality experiences.
- Worked closely with servers to accommodate large parties effectively while maintaining quality service for all guests during peak hours.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Education
High School Diploma -
South Lake High School
Groveland, FL06-2020
Skills
- Stress tolerance and resilience
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Service prioritization
- Multitasking Abilities
- Customer service
Accomplishments
Joining the U.S Air Force.
Languages
Spanish
Timeline
Firefighter
US Air National Guard
12.2024 - Current
Server Assistant
Buffalo Wild Wings
05.2023 - 11.2023
Food Server Assistant
IPic Theaters
08.2022 - 05.2023
Rental Associate
Party King Rentals
02.2018 - Current
High School Diploma -
South Lake High School
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