Ryan Mason
Cuyahoga Falls
Summary
Proven ability to resolve customer issues efficiently. Skilled in building rapport and ensuring safety procedures. Committed to enhancing customer satisfaction and team support in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Shop Assistant/Tow Operator/Office Assistant
B&B Auto Service and Towing
Cuyahoga Falls, OH
10.2019 - Current
- Resolved issues for irritated and upset customers regarding vehicle impoundments by police department
- Managed office tasks involving basic bookkeeping and data entry in Excel.
- worked extended hours and remained on call overnight while required to respond to police calls promptly
- Resolved challenges and supported co-workers in high-stress environment.
- Instructed new personnel in effective tow truck operation and customer service techniques.
Intern
Ohio House Of Representatives
Columbus, OH
04.2018 - 08.2018
- Researched legislative initiatives to support policy development and informed decision-making.
- Assisted in drafting and editing communication materials for public outreach and engagement in the 63rd house district
- Coordinated constituent services, addressing inquiries and resolving issues effectively.
- Attended House session meetings to compose an accurate note of issues that concerned the representative I worked for.
Line Cook Supervisor
Applebee's
Stow, OH
08.2014 - 04.2016
- Supervised kitchen staff, ensuring adherence to food safety standards and procedures.
- Trained new line cooks on preparation techniques and equipment usage.
- Coordinated daily prep and service schedules to optimize workflow efficiency.
- Monitored inventory levels, initiating orders for supplies as needed to maintain operations.
Education
Bachelor of Science - Political Science/Criminal Justice
The University of Akron
Akron, OH12-2018
Associate of Applied Science - Criminal Justice For Law Enforcement
The University of Akron
Akron, OH08-2018
High School Diploma -
Woodridge High School
Peninsula, OH06-2013
Skills
- Safety procedures
- Customer assistance
- Building rapport
- Customer engagement
- Adaptability and flexibility
- Creative thinking
Timeline
Shop Assistant/Tow Operator/Office Assistant
B&B Auto Service and Towing
10.2019 - Current
Intern
Ohio House Of Representatives
04.2018 - 08.2018
Line Cook Supervisor
Applebee's
08.2014 - 04.2016
Bachelor of Science - Political Science/Criminal Justice
The University of Akron
Associate of Applied Science - Criminal Justice For Law Enforcement
The University of Akron
High School Diploma -
Woodridge High School