Ryan Mason
Wichita Falls,TX
Summary
Accomplished, results-driven Nurse Manager with 10+ years of experience in Patient Care Services Leadership. Works daily in conjunction with the House Supervisor, Transfer Center, and Resource Division to ensure adequate staffing, efficiency, and resource utilization to support the organization's patient care needs. Skilled in fostering interdepartmental collaboration amongst many divisions such as Med-Surg, ED, Critical Care, Women's and Children's, Information Services, Facilities, and Guest Services to optimize patient throughput. Consistently exceeds national employee satisfaction benchmarks while building a culture of accountability, engagement, and high performance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Nurse Manager - Resource
United Regional Healthcare System
Wichita Falls, Texas
06.2016 - Current
- Leads and oversees a team of 45+ direct reports and 55+ indirect reports across many departments within the Patient Care Services Division including Resource, Electronic Sitters, Higher Level of Care Nurses, House Techs, Discharge Center, and Transport, driving accountability, engagement, and operational excellence.
- Provide comprehensive operational leadership for the PCS Division, overseeing staffing, scheduling, payroll, performance management, recruitment, onboarding, employee recognition, and professional development
- Recruit, develop, and retain highly skilled Registered Nurses, Patient Care Associates, and House Supervisors, building a strong pipeline of clinical talent and future leaders.
- Manage a highly skilled team across multiple divisions, some working in all areas of the organization such as ICU, ED, Med-Surg, Women's and Children's, House Supervisor, and Transfer Center.
- Oversees daily operations on the Overflow Units of 5C and 7W, ensuring adequate staffing, appropriate patient placement, equipment management, tracking, and resource allocation, while maintaining operational readiness throughout the year, especially during periods of high census.
- Versatile and flexible, fully operationalizing overflow units throughout the years on 3C, 4C, Cath Lab, Surgery, B5W, 5W, 7W, and 5C.
- Frequently steps into the role of Director of Patient Care Services, effectively managing Transfer Center operations and House Supervisor oversight.
- Facilitates bed-flow huddles during high-census periods, coordinating interdisciplinary teams to proactively address capacity and staffing challenges, optimize patient flow, and support timely decisions regarding the opening and closing of overflow units to ensure safe, efficient, and high-quality patient care.
- Oversees daily organizational patient flow and throughput, collaborating across departments to facilitate timely admissions, transfers, discharges, and appropriate bed utilization.
- Improved inpatient discharges to home within two hours from 44% to 52% in 2026 by developing, implementing, staffing, and sustaining Discharge Center operations, improving patient throughput and discharge efficiency.
- Effectively developed and implemented a Transport Team as a direct Shared Governance Committee initiative, strengthening support for nursing units, improving patient flow, and achieving these improvements without adding additional FTEs.
- Partner with leadership across Med-Surg, Critical Care, ED, and Women’s & Children’s to align operational priorities and support organizational goals such as Discharges to home and Quality Initiatives such as Falls and Hospital Acquired Infection reductions.
- Provide leadership and active participation on key organizational committees, including Falls, LDI, Patient Flow, and Virtual Care, supporting strategic initiatives and advancing patient safety, professional development, and innovative care practices.
- Consistently exceeds national NPS satisfaction benchmarks through a strong culture of trust, employee engagement, and service excellence.
- Cultivates a positive, collaborative, and supportive work environment while conducting quarterly one-on-one meetings with direct reports to promote professional development, employee engagement, accountability, and a high-performing team.
- Promotes team-building activities beyond the workplace and fosters active participation in the Unit Practice Council (UPC) among both Resource and House Supervisors, strengthening engagement, collaboration, and team cohesion.
- Analyze staffing patterns and operational demands to ensure appropriate coverage across multiple divisions such as Critical Care, Med-Surg, ED, and Women's and Children's, supporting safe and efficient patient care.
- Provide relief staffing support to various departments across the organization such as Infusion, Cath Lab, Radiology, Cancer Center, URPG, and the Transition Clinic.
- Planned and coordinated IV pole distribution across patient care areas, ensuring appropriate inventory, scheduling, and resource allocation to support efficient clinical operations.
- Analyzes organizational staffing needs and census trends to strategically determine the need for supplemental staffing, including float travel nurses ensuring adequate workforce capacity during periods of increased demand.
- Currently overseeing 14 float travel nurses within the Resource Department to maintain staffing capacity and support safe, efficient patient care.
- Leads the Electronic Sitter program, utilizing virtual monitoring technology to reduce falls with harm and decrease reliance on traditional one-to-one sitters while optimizing staffing resources and enhancing patient safety.
- Works closely with Information Services leadership to coordinate critical monthly AvaSure system updates and successfully leads the team through essential software upgrades, ensuring system reliability, continuity of virtual care, and patient safety.
- Collaborates with HR Recruitment team to meet recruitment initiatives. Exceeded the 2025 Resource Night nurse recruitment Goal, onboarding an additional 0.9 FTE above goal.
- Partners with Guest Services and Emergency Preparedness leadership to coordinate inclement weather plans, securing lodging and transportation resources to support staff and maintain essential operations during severe weather events.
- Led critical COVID hospital operations, overseeing a 20-FTE screening team and an in-house COVID transport team to support safe patient movement, infection prevention, and continuity of hospital operations.
Coordinator - Resource
United Regional Healthcare System
Wichita Falls, Texas
06.2015 - 06.2016
Charge Nurse, 4 West
United Regional Health Care System
Wichita Falls, Texas
01.2013 - 06.2015
Staff Nurse, 4 West
United Regional Health Care System
Wichita Falls, Texas
01.2012 - 01.2013
Education
Bachelor of Science - Nursing
Midwestern State University
Wichita Falls, TX12-2011
Master of Science - Nursing Administration
American College of Education
Indianapolis, IN09-2026
Skills
- Patient Care Leadership
- Patient Flow and Capacity Management
- Interdepartmental Collaboration
- Critical Thinking
- Effective Communication
- Strategic Project Management
- Resource Allocation
- Employee Engagement
Certification
- BLS
- ACLS
- TNCC
- ENPC
- PALS
Timeline
Nurse Manager - Resource
United Regional Healthcare System
06.2016 - Current
Coordinator - Resource
United Regional Healthcare System
06.2015 - 06.2016
Charge Nurse, 4 West
United Regional Health Care System
01.2013 - 06.2015
Staff Nurse, 4 West
United Regional Health Care System
01.2012 - 01.2013
Bachelor of Science - Nursing
Midwestern State University
Master of Science - Nursing Administration
American College of Education