Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Matthew

Olathe,Kansas

Summary

Dynamic professional with a strong work ethic and proven success at Jiffy Lube, enhancing customer satisfaction through effective complaint resolution and upselling techniques. Skilled in staff training and inventory management, I consistently foster teamwork and collaboration, driving operational excellence and improving service delivery in fast-paced environments.

I started my own company from my own garage into two working shops with 32 employees.

I have 5+ years of warehouse experience and I have ASE certifications. I also have set safe Certification (till May 2026).

Overview

2026
2026
years of professional experience

Work History

CSA/Assistant Manager

Jiffy Lube
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Conducted vehicle inspections, ensuring compliance with safety standards and operational procedures.
  • Assisted in oil changes and fluid services, maintaining high-quality work standards.
  • Collaborated with team members to optimize workflow and improve service delivery.
  • Maintained cleanliness and organization of work areas, promoting a safe environment for staff and customers.
  • Trained new employees on operational processes and best practices for service excellence.
  • Implemented inventory tracking procedures to enhance accuracy in supply management.
  • Monitored equipment performance, identifying maintenance needs to minimize downtime.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Analyzed customer feedback to identify areas for improvement.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Co-Owner

Reflection's Image
04.1999 - Current
  • Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
  • Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
  • Managed financial planning, including budgeting and forecasting to optimize profitability.
  • Trained and mentored staff on best practices for customer service and operational excellence.
  • Cultivated partnerships with local businesses to expand service offerings and community involvement.
  • Conducted regular assessments of operations to identify areas for process improvement and cost reduction.
  • Led team meetings focused on achieving strategic goals and enhancing team collaboration.
  • Analyzed market trends to inform product selection and drive competitive positioning in the industry.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Assistant General Manager

Minit Mart
06.2022 - 07.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Conducted vehicle inspections, ensuring compliance with safety standards and operational procedures.
  • Assisted in oil changes and fluid services, maintaining high-quality work standards.
  • Collaborated with team members to optimize workflow and improve service delivery.
  • Maintained cleanliness and organization of work areas, promoting a safe environment for staff and customers.
  • Trained new employees on operational processes and best practices for service excellence.
  • Implemented inventory tracking procedures to enhance accuracy in supply management.
  • Monitored equipment performance, identifying maintenance needs to minimize downtime.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Analyzed customer feedback to identify areas for improvement.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Assistant Manager

Fuel Expresso
05.2019 - 06.2022
  • Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
  • Coordinated staff schedules, optimizing resource allocation and coverage.
  • Trained new employees on company policies and operational procedures.
  • Implemented inventory management processes to reduce waste and improve accuracy.
  • Monitored performance metrics, identifying areas for improvement and training needs.
  • Analyzed customer feedback to enhance service quality and product offerings.
  • Supported marketing initiatives by promoting new products to increase sales engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Certificate of Technical Studies - Medical Billing & Coding

Wichita Area Technical College
Wichita, KS
06.2002

Associate of Arts - Culinary Arts

Johnson County Community College
Overland Park, KS
08.1996

Bachelor of Arts -

Kansas State University
Manhattan, KS
05.1994

High School Diploma - General Studies

Olathe South
Olathe, KS
08.1987

Skills

  • Goal oriented
  • Strong work ethic
  • Patience and tolerance
  • Up-selling and Cross-selling
  • Performance tracking
  • Complaint handling
  • Data entry
  • Staff education and training
  • CRM software usage
  • Account management
  • Complaint resolution
  • Quality assurance controls
  • Cash handling
  • Customer consultation
  • Call center experience
  • Documentation and reporting
  • Payment processing
  • Technical support
  • Product promotion
  • Refund processing
  • Request management
  • File coordination
  • Customer relations
  • Teamwork and collaboration
  • Customer service
  • Sales and upselling
  • Calm and professional under pressure
  • Understanding customer needs
  • Computer skills
  • Relationship building
  • Work prioritization
  • Quality control
  • Policies and procedures adherence
  • Employee coaching
  • Customer account management
  • Calm under pressure
  • Stock management
  • Report preparation
  • Key holder experience
  • Transaction processing
  • Route management
  • Product sales
  • Data management
  • Inbound call management
  • Multi-line phone talent
  • Contract development
  • Product knowledge
  • Sales expertise
  • Recordkeeping strengths
  • Billing adjustments and refunds
  • Microsoft office
  • Sales transactions
  • Order fulfillment
  • Professional telephone demeanor
  • Estimating
  • Order and refund processing
  • Warehousing functions
  • Retail store support
  • Order processing
  • Complaint investigation
  • Direct sales
  • Microsoft exchange
  • Administrative and office support
  • Service upselling
  • Salesforce CRM
  • POS systems expert
  • POS systems and ordering platforms
  • Store maintenance
  • Merchandise orders and exchanges
  • Raiser's edge

Timeline

Assistant General Manager

Minit Mart
06.2022 - 07.2025

Assistant Manager

Fuel Expresso
05.2019 - 06.2022

Co-Owner

Reflection's Image
04.1999 - Current

CSA/Assistant Manager

Jiffy Lube

Certificate of Technical Studies - Medical Billing & Coding

Wichita Area Technical College

Associate of Arts - Culinary Arts

Johnson County Community College

Bachelor of Arts -

Kansas State University

High School Diploma - General Studies

Olathe South

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