Ryan McClanahan
Cleveland,OH
Summary
Compassionate home health aide with experience in assisting clients with daily living activities and monitoring health status. Known for strong communication and adaptability, fostering positive relationships to ensure optimal care and comfort.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Public Partnerships LLC
Cleveland, OH
04.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to healthcare professionals.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Developed and maintained strong relationships with clients and families for effective care coordination.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Maintained cleanliness and organization in client environments to promote a safe living space.
- Supported clients in personal hygiene routines, promoting dignity and respect.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided direct personal care and administrative services to clients.
Senior Team Member
TDS Telecommunications
Cleveland, OH
02.2024 - 11.2025
- Mentored junior team members, fostering skill development and knowledge transfer.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely execution.
- Facilitated regular team meetings to discuss progress, challenges, and solutions for continuous improvement.
- Served as an escalation point for complex issues or disputes within the team, providing decisive leadership and guidance to resolve conflicts effectively.
- Fostered a positive work environment by promoting open dialogue, addressing concerns in a timely manner, and recognizing the achievements of individual team members.
- Enhanced team productivity by streamlining communication channels and implementing efficient workflow processes.
- Demonstrated flexibility in adapting to changing priorities or requirements, maintaining focus on delivering exceptional outcomes under pressure.
- Identified areas for improvement within the team, implementing targeted strategies to address gaps in skillsets or knowledge.
- Provided training and support to onboarding employees.
- Contributed to achieving departmental goals through consistent performance and strong work ethic.
- Assisted colleagues with problem-solving efforts when faced with complex issues or roadblocks, leveraging expertise gained from previous experiences in similar situations.
- Developed strong cooperative relationships with coworkers and managers while also developing strong customer relationships.
- Maintained productive, efficient approach to all tasks.
- Assisted customers in selecting merchandise best suited to needs.
Retail Sales Associate
TDS Telecommunications
Woodland Park, CO
03.2023 - 02.2024
- Provided exceptional customer service to enhance satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Executed sales transactions efficiently using point-of-sale systems to facilitate smooth operations.
- Monitored store displays and merchandising to maintain brand standards and increase visibility.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Customer Care Representative
Epiq Insurance Agency
Cleveland, OH
08.2020 - 12.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline workflows and improve response rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Contributed to team success, consistently achieving call center performance metrics.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Berea High School
Berea, OHSkills
- Dementia care
- Home health aide
- Certified in CPR/AED
- Natural leadership skills
- Willingness to learn
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Call center operations
Certification
First Aid CPR AED
Timeline
Home Health Aide
Public Partnerships LLC
04.2025 - Current
Senior Team Member
TDS Telecommunications
02.2024 - 11.2025
Retail Sales Associate
TDS Telecommunications
03.2023 - 02.2024
Customer Care Representative
Epiq Insurance Agency
08.2020 - 12.2022
High School Diploma -
Berea High School