Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
Generic

RYAN MCCLEES

Summary

Dynamic leader with over a decade of experience driving productivity, elevating team branding, building relationships, and achieving impactful results with consumers and cross-functional relationships. Skilled in leveraging data, customer feedback, and collaboration across departments and vendors to develop innovative solutions, exceed goals, and meet evolving demands. Experienced in sales, training, KPIs, and coaching to drive results.

Overview

17
17
years of professional experience

Work History

Sales Manager

AAA
12.2022 - Current
  • Coached team to exceed sales goals two years running
  • Led agents through high-impact changes to exceed team and company goals
  • Exceeded target goals contributing to $3 billion in revenue
  • Conducted weekly sales meetings to provide guidance and review progress, resulting in a 19% improvement in team results year over year
  • Contributed to increased digital sales footprint from 13% to 22%
  • Closed 2023 as a top 2 team in every metric tracked
  • Manager of Test and Learn team with multiple pilot programs completed
  • Mentored teams of 15-20 to surpass assigned goals

Lender Services Supervisor

National General
03.2021 - 11.2021
  • Worked with Lender Processing team to improve processes and monitor agents to exceed KPI goals
  • Streamlined processes to improve the accuracy and timeliness of reports, resulting in a 15% reduction in errors
  • Leveraged proficiency in Excel to create programs to increase automation saving the company 2 hours per day

Team Supervisor

Farmers Insurance
03.2016 - 12.2020
  • Led call center teams to provide industry-leading support
  • Coached to KPIs to ensure that targets were met, leading to leader of the quarter Q3 2020
  • Monitored employee performance and provided feedback to ensure that all tasks were completed to the highest standards

Casualty Underwriter

Farmers Insurance
06.2008 - 03.2016
  • Supported cross-function teams, staying profitable while balancing growth
  • Trained new underwriters in specialty products
  • First to cross-train with property underwriting to work in all products

Education

MBA -

University of Arizona Global Campus
10-2026

Bachelor's degree -

Grand Valley State University
12.2006

Skills

  • Leadership Skills
  • Cross-Functional Collaboration
  • Operational Excellence
  • Data Utilization
  • KPI analysis
  • Sales operation
  • Sales presentation
  • Exceeds sales goals
  • Sales processes
  • Sales strategy development
  • Goals and performance
  • Sales operations

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Sales Manager

AAA
12.2022 - Current

Lender Services Supervisor

National General
03.2021 - 11.2021

Team Supervisor

Farmers Insurance
03.2016 - 12.2020

Casualty Underwriter

Farmers Insurance
06.2008 - 03.2016

MBA -

University of Arizona Global Campus

Bachelor's degree -

Grand Valley State University

Similar Profiles

CREATE PROFILE
RYAN MCCLEES