Summary
Overview
Work History
Education
Skills
Timeline
Generic

RYAN MCCLELLAND

Concord,CA

Summary

Highly motivated and dedicated professional with a strong focus on interpersonal communication and relationship-building skills. Committed to applying these skills in a workplace environment to ensure exceptional guest satisfaction. Demonstrated ability to anticipate and fulfill guest needs, as well as effectively handle complaints. Possesses thorough knowledge of inventory management and POS systems, enabling efficient multitasking and cash handling. Adept at coaching, mentoring, and working collaboratively with diverse teams to achieve sales goals. Extensive knowledge of spirits and a customer-centric approach, ensuring a positive service experience and building a loyal customer base.

Overview

19
19
years of professional experience

Work History

Bartender

Vinnie's Bar and Grill
01.2021 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

Polo Grounds
08.2013 - 08.2020
  • During high volume game days served up to 400 guests per hour, achieving upwards of $10,000 in sales per shift.
  • Consistently lead all bartenders in sales, often outselling next leading bartender by 40% to 50%.
  • Continually exceeded sales goals on weekly, monthly, and seasonal basis.

Bartender

Stock In Trade
09.2014 - 08.2016
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed closing duties including cleaning, sanitizing and replenishing.

Bartender

Tortilla Heights
07.2011 - 08.2013
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
  • Maintained full knowledge of bar and menu items and made recommendations to guests.

Server/Barback/Bartender

P.F. Chang's China Bistro
10.2005 - 05.2011
  • Consistently achieved highest sales averages among all bartenders through up-selling appetizers, beverage selections and desert presentations.
  • Assisted in training, mentoring and coaching of all new staff members in accordance to company standards, policies and procedures.
  • Frequently assisted co-workers during peak hours to promote teamwork while continuing to provide phenomenal service and hospitality to guests.
  • Proved the ability to solve customer issues, and excel in a challenging, high-volume selling

Education

San Diego State University
San Diego, CA

Skills

  • Bar restocking
  • Basic accounting
  • Safe service compliance
  • Mixology

Timeline

Bartender

Vinnie's Bar and Grill
01.2021 - Current

Bartender

Stock In Trade
09.2014 - 08.2016

Bartender

Polo Grounds
08.2013 - 08.2020

Bartender

Tortilla Heights
07.2011 - 08.2013

Server/Barback/Bartender

P.F. Chang's China Bistro
10.2005 - 05.2011

San Diego State University
RYAN MCCLELLAND