Summary
Overview
Work History
Education
Skills
Timeline
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Ryan McCullough

Madison,OH

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

26
26
years of professional experience

Work History

Account Manager

Stratus Unlimited
5 2016 - Current
  • Responsible for growing and maintaining the client relationship and managing requirements through development, planning, and execution
  • Ensure company offerings meet the individual needs of the client and communicate directly with the client to exceed expectations
  • Oversee overall account performance as related to service level agreements (SLA), annual operating plan (AOP) and profitability
  • Responsible for growth/wallet share of their assigned book of business
  • Manage individual and team performance according to department processes and client expectations.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Pizza Manager

Joey's Italian Grille
03.2014 - 05.2016
  • Open kitchen according to standard guidelines, prepare a variety of foods, meat, seafood, poultry, vegetables, pasta, and soups
  • Ensure different stations on the cook line are properly stocked and clean of any contaminants
  • Run the line smoothly to ensure food is prepped correctly and in a timely fashion
  • Communicating with fellow team members to ensure proper food is being prepared and coordinating with servers to make sure customer satisfaction is high
  • Maintain clean and sanitary work conditions in accordance with Department of Health compliance
  • Keep teammates up to date on new menu items and develop new cooking skills
  • In charge of scheduling for shifts.

Dispatcher

KLM Express
12.2013 - 03.2014
  • Implemented new software systems that improved efficiency within the dispatch center operations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Subrogation

Progressive Insurance
08.2011 - 12.2013
  • Negotiate a dollar amount with an at-fault uninsured party to recover money, set up initial payment agreements and follow up on late payments
  • Receive inbound calls and make outbound calls to recover money and provide status updates to customers on the computer system while typing and speaking with customers
  • Set expectations for customers regarding collections
  • Document claims and notes in the system.

Senior Human Resources Sergeant

United States Army
09.1998 - 04.2013
  • Human Resource Specialist are responsible for helping soldiers develop their Army careers, but also provide personnel support and assistance to all divisions of the Army
  • We prepare and request military orders, process recommendations for awards and decorations, update and coordinate requests for soldier evaluations, and type military and non-military correspondence in draft and final copy
  • We answer telephone and emails in regards to almost all aspects of administrative tasks
  • Typed memos for all facets to include Chaplin, Family Readiness Group, and supporting companies
  • Used calendar's to keep track of upcoming events and appointments
  • Was key sponsor to incoming soldier's and their families, available at all hours to answer sensitive questions, and help resolve difficult issues
  • Was responsible for maintaining troop, company, and battalion files
  • Generated family newsletters and websites
  • Acted as the Unit Victim Advocate while in a deployed environment, dealing with Sexual harassment and assault issues, handing all situations discreetly and confidentially
  • Have a broad based knowledge of office hardware and software, including Microsoft works, i.e
  • Word, outlook, PowerPoint, Visio, excel
  • Am sought after with equipment to include computers, copiers, printers, scanners, and typewriters
  • Established broad base customer service guidelines to ensure timely and accurate completion of all human resource activities making the battalion top in division categories.

Mortgage Banker

Quicken Loans
08.2010 - 02.2011
  • Consult with clients about current and future needs to help them achieve their financial goals
  • Give every client the best client service in the industry
  • Own and build your business within Quicken Loans with the support of our team
  • Advise and educate clients on the home-buying or refinance process and how to better manage their mortgages
  • Assist clients through the loan process from application to closing.

Project Meter Reader

Dominion East Ohio Gas
09.2008 - 04.2009
  • A project meter reader is responsible for reading gas meters, identifying and reporting leaks or meters that have been tampered with and reporting theft in gas.

Sales and Leasing Consultant

Pat O'Brien Chevrolet
12.2007 - 09.2008
  • Sales and Leasing Consultant are team members who are organized self-starters, who can stick to a tough daily routine that includes prospecting for new customers via telephone, mail, email, and personal contact
  • We are the front line professionals who represent Pat O'Brien Chevrolet
  • We also use computers and fax to update and keep government paperwork in regards to all sales transactions
  • Used Microsoft outlook to create and maintain daily appointments, contact information, and sales transactions
  • Routed calls through a phone system to appropriate persons.

Store Manager

RadioShack
01.2007 - 12.2007
  • As a Store Manager at RadioShack, I was responsible for building a loyal customer base by creating long term relationships, achieve or exceed sales and profit targets, manager the stores controllable categories on the stores profit and loss statement, manager the day to day operations of the business, and coach and counsel associates as needed
  • Preformed internal reviews of successful sales practices, mentored 3 store associates to become successful store managers
  • Used broad based computer knowledge to create running inventory counts with 100% accountability at all times
  • Created work schedules for all employees utilizing sales charts and receipts to provide appropriate coverage for maximum coverage
  • Incentivized employees using their own money to create a fun atmosphere to encourage growth and fundamentals
  • Established business relationships with neighboring businesses and community members to re-establish brand name within the community.

Education

High School Diploma -

Willoughby South High School
Willoughby, OH
05.2001 -

Skills

  • Lead Development
  • Brand Management
  • Account Management
  • Business Development
  • Trend forecasting
  • Project Management
  • Account Servicing
  • Vendor Relations
  • Data Analytics
  • Needs analysis
  • Report Writing
  • Customer training
  • Customer Service
  • Client Relationship Management
  • Team Training

Timeline

Pizza Manager

Joey's Italian Grille
03.2014 - 05.2016

Dispatcher

KLM Express
12.2013 - 03.2014

Subrogation

Progressive Insurance
08.2011 - 12.2013

Mortgage Banker

Quicken Loans
08.2010 - 02.2011

Project Meter Reader

Dominion East Ohio Gas
09.2008 - 04.2009

Sales and Leasing Consultant

Pat O'Brien Chevrolet
12.2007 - 09.2008

Store Manager

RadioShack
01.2007 - 12.2007

High School Diploma -

Willoughby South High School
05.2001 -

Senior Human Resources Sergeant

United States Army
09.1998 - 04.2013

Account Manager

Stratus Unlimited
5 2016 - Current

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Ryan McCullough