RYAN MCCUTCHEON
Healthcare
Irvington,NJ
Summary
Master of Social Work student specializing in Aging & Health, with a background in healthcare access, patient relations, and community outreach. Seeking an internship opportunity to support older adults and gain hands-on experience in care coordination and advocacy.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
University Hospital
07.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Lead Link Navigator
North Jersey Community Research Initiative
03.2023 - 06.2023
- Improved local service providers' understanding of needs and issues in the community related to SUD, Mental health and HIV prevention, care and treatment.
- Increased knowledge and awareness amongst African American and Latino/Hispanic transgenders ages 14 to 34 and other high-risk populations, including injection drug users, commercial sex workers, and LGBTQIA persons of color, regarding the risks of substance use and HIV.
- Provided information about the program and other available prevention services, disseminate information on best practices and strategies for substance misuse and HIV prevention among the population of focus, and will offer prevention activities on-site for interested agencies.
- Conducting testing, pre- and post-test counseling and risk assessments.
Operations Manager
Health Reserves LLC.
04.2022 - 02.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Managed over 50 Customer calls per day, and over 1000+ text messages per day.
Experience Account Manager
All American Healthcare Services
10.2019 - 04.2022
- Weekly Billings $100+K while maintaining strict profit margins
- Built and Maintain Relationships with 200+ clients with 2000+ open needs per week
- Staff 450+ LPNs, RNs, and CNAs, for 6 states.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Recorded inventory sales into organization's weekly income report.
Administrative Assistant
The Cardiac Connection Home Healthcare Services Inc
05.2018 - 10.2019
- Maintained EMR for 35+ employees including, PT's, PTA's, OT's, OTA's, ST's, and STA's to ensure proper visits and documentation
- Built procedures and protocols to ensure JACHO credentials for the company
- Drove claim reimbursement from Medicare, Medicaid and third party Insurance companies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Passed JACHO 2019
Administrative Assistant
Advanced Wellness Centre
12.2017 - 02.2018
- Maintained electronic and hard copy filing system
- Drove correspondence from Insurance companies for payment
- Managed entire calendar for Managing Director.
Education
Master of Social Work - Medical Social Work
Rutgers University
New Brunswick, NJ08-2026
Bachelor of Science - Healthcare Administration
ECPI University
Virginia Beach, VA05.2018
High School Diploma -
Science Park High School
Newark, NJ06.2010
Skills
- Closing
- Communication skills
- Cost Containment
- Contract Development
- Customer relations
- Data Entry
- Decision making
- High-Pressure Environments
- Market Growth
- Mergers and Acquisitions Knowledge
- Microsoft Office Expertise
- Staff Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
University Hospital
07.2023 - Current
Lead Link Navigator
North Jersey Community Research Initiative
03.2023 - 06.2023
Operations Manager
Health Reserves LLC.
04.2022 - 02.2023
Experience Account Manager
All American Healthcare Services
10.2019 - 04.2022
Administrative Assistant
The Cardiac Connection Home Healthcare Services Inc
05.2018 - 10.2019
Administrative Assistant
Advanced Wellness Centre
12.2017 - 02.2018
Master of Social Work - Medical Social Work
Rutgers University
Bachelor of Science - Healthcare Administration
ECPI University
High School Diploma -
Science Park High School
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