Ryan McDowell
Los Angeles,CA
Summary
Organized and motivated employee eager to apply customer service and tech skills in an environment that helps people day-to-day. Seeking entry-level opportunities to expand skills and facilitate the organization's commitment to the community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Software Engineer
Infosys Technologies
Phoenix, AZ
01.2021 - 06.2023
- Developed automated tests for software applications.
- Provided technical support to customers and team members regarding software issues.
- Resolved customer complaints in a timely manner with appropriate solutions.
- Researched and evaluated alternative approaches to solving complex problems.
- Participated in design meetings, code reviews, and sprint planning sessions.
Forestry Technician
Philmont Boy Scout Ranch
Cimarron, NM
06.2018 - 08.2020
- Conducted timber cruises, volume estimations, and assessments of tree species composition in assigned areas.
- Assisted with the development of short-term and long-term management plans for forests.
- Tracked changes in the condition of forests over time through periodic monitoring.
- Developed recommendations for improving forest health based on research findings.
- Participated in prescribed burning activities to restore natural fire cycles to an area's ecosystem.
Education
Bachelor of Arts - Business of Creative Enterprises
Emerson College
Boston, MA08.2020
Skills
- Data Synchronization
- Customer Support
- Workforce Management and Scheduling
- Design and Development
- Analytics and Data Organization
- Excel
Certification
Salesforce Developer 1, 2022
Wilderness First Responder (WFR), 2021
Contacts
Maggie McCulloch - (908) 238-1271
Jenna Trione - (262) 758-0090
David O'Neil - (575)-447-7331
Timeline
Associate Software Engineer
Infosys Technologies
01.2021 - 06.2023
Forestry Technician
Philmont Boy Scout Ranch
06.2018 - 08.2020
Bachelor of Arts - Business of Creative Enterprises
Emerson College
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